customer support is a joke

i pay 30 euro to wait 2 full working days to change my char name and noone gives a ****...fire the current cs people and hire someone who will know how to do their job

 

dear user,

gm staff still deals with huge amoung of tickets that have grown up while they were away ( here is the news ). its the source of the delay at current ticket submission.

regards

 

i dont care, i paid for the service. can you do a refund?

 

as you stated in first post, your name has been changed. why would you like to have a refund?

anyway, this request should be sent to support team

 

no it wasnt done yet + show me any game where u wait 2+ days for such a simple service and theres noi response from support team

 

why dont you even give priority to people that pay you?oh, because you got the free open source **** that can't sort anything? #pricecuts

 

dear tort,
every player is treated in same way, we do not sort people by "one who payed" and "one who not payed".

your complain is forwarded to gm staff.

closing as it is matter of support staff.