Lags/Disconnections (statistics only)

hello,

due to many reports of lags/disconnections i will make one topic to sort the problem out.

please fill it with the informations below:

the more replies the faster problem can be resolved.

ps: this is not a topic for comments. all posts except ones with filled informations from above will be removed from this topic.

 

type: lag but not disconnection
timeframes: i start on server yesterday, since min 1 i start its happends
when: all sites
frequency: all the time but in the morning i have less lag, at night i try to play but is imposible
description: i got lag every moment, 5 secs without lag 10 secs of lag, all the time like this
your country: spain/madrid
your isp name: telefónica

 

type: [lag]
timeframes: mass pvp
when: battle
frequency: every day
description: when we move to enemy there is no problem. as far as we start pvp i have huge delays. around 2 mins i cant move or do anything. after that when most people die things go to normal.
your country: bulgaria
your isp name:

 

type: lag
timeframes: mass pvp, huge events
when: battle
frequency: everyday
description: basically when pvp starts, the lag fiesta does too
your country: poland
your isp name: neostrada

 

type: lag
timeframes: mass pvp/sieges
when: battle
frequency: every day
description: when pvp starts, everything stacks, cannot act or move. sometimes i can chat without problem but still can't move.
your country: greece
your isp name: ote conn-x

 

hi,

type: lag, no disconnect
timeframes: mass pvp, events with a lot of ppl
when: meanly on battle
frequency: everyday
description: there is no problem until battle starts
your country: spain
your isp name: telefónica (optical fiber, 103 real mbps with 3ms of latency in speedtest); my computer: i7 processor, ssd, good graphic card (less than 1 year)

i have done some test; i put here the results, if it can be helpful. first a traceroute from my router to server:

Spoiler

then, two little test: first, a continous ping to the previous ip in traceroute; and second, a continous ping to core server:

Spoiler

as you can see, there is some problem with server connection in last hop: 6% of packet loss in that last link between cogent router and core server. the test have been done during an ant queen battle (we had a cc of 200+ ppl, but i had no lag, so i suppose that packet loss grows up during a siege, or valakas/antharas/beleth battle between bs and ba/rg, with 400+ ppl). maybe, and that is only my opinion, a problem with cogent router interconnection or a problem with core server network or processing is causing that issues.

thx,
elberash

 

type: lag
timeframes: mass pvp/sieges
when: battle
frequency: every day
description: when pvp starts, everything stacks, cannot act or move. while i see people around me fighting i have delay on all my actions for about 20+ seconds
your country: greece
your isp name: hellas online

we already had 2 threads for it : first and second but it seems after you implemented that "fix" it did not work for everyone. i tried another pc as well on a friend's house and had exactly the same issue while the pc itself had much better characteristics than the one i got in possesion. the problem is around for months. yet i was one of the very few contacting support for it.

i remind that the thing looks like this



and you can also check pages 2 and 3 on this thread where other people reported it as well.

 

type: lag
timeframes: 2014 - apr - 10 around 22gmt+2
when: battle near lindvior entrance
frequency: once
description: during pvp, when blackswans clan come on stairs.
your country: lithuania
your isp name: teo

 

type: lag, freezing
timeframes: 10/04/2014 - 7:30pm~8pm gmt +0
when: battle at altar of sacrifice just before lindvior
frequency: once so far
description: when clans start to fight each other, 10-20 seconds freezes, cant move, cant target.
your countryortugal
your isp name: vodafone

all my party had this, 6 people from diferent countries.

 

type: lag
timeframes: occasionally during mass pvp (21 gmt+1)
when: during battle, outside of town
frequency: every day
description: while approaching battle zone as more people load, everything gets stuck, delay between actions become 10 seconds and more
your country: lithuania
your isp name: data business rubinet

 

type: first lag then disconnection
timeframes: started last night 10/04/14 about 22:00 gmt+1
when: in town (cause i can't move to go out to check)
frequency: everytime, as soon as i log in
description: i just login, and cannot move, sometimes moves a few steps and stops to disconnect in a couple of minutes
your country: spain
your isp name:vodafone

 

ok, here we go.

we need data to find out what is wrong.

if you are determined to solve this situation, please keep this thread up and active and stay on topic. posts with no useful info shall be removed from this thread.

here is what we need:

1) dxdiag file from your pc. (it does not mean we blame your hardware, we just need to see the background)
2) pingplotter report
3) winmtr report

the last two should be made at the time when you are experiencing lags.

you will find all necessary instructions in this thread:

https://4gameforum.com/showthread.php?t=9837&p=79691&viewfull=1#post79691

 

type: lag, freezing
timeframes: basicly during the day im just able to play properly from 01:00 am gmt +0
when: everywhere...
frequency: every second mostly.
description: i log in during the day i try to move , it lag for almost 10-25s , then it moves , then again another lag for the same amount of time
your countryortugal
your isp name: zon net (100mb optical fiber)

 

hello,
please review pazak's message. i've also updated main topic for another information to gather.

i kindly ask all others above to do what pazak needs to be done in order to fix it. the more the better!

 

so the problem does not exist anymore?

 

still i got huge lags during any kind of mass pvps (like +250 ppl in 1 place). i will put result of tracking with those programs within first incoming mass pvp to show it.

 

hello, send the information that are asked in first post (by pazak). also if your clan members or cp members experience the same issue, please convince them to do the same. the more reports the faster issue will be pointed!

regards

 

type: lag, freezing, download speed of game very low
timeframes: i could only play properly after midnight gmt+0
when: everywhere
frequency: always
description: during day i have freezes of 30 secs or more then 2 or 3 seconds where it works decently and after more long freezes
country: portugal
isp: zon tv cabo

 

type: lags
timeframes: all the time, especially at evenings.
when: everywhere.
frequency: every day.
description: i got lags, at mornings its less lags but at evening it is horrible, i have 5-6 second lags everytime. i can forget about pvp cause when i go into ppl zerg my char is stuck, sometimes i see people around me are fighting normal but i can't move and can't do nothing.
your country: poland
your isp name: neostrada

 

hello i've sent the information, to razzly a few weeks ago by a private message.
now i just sent to pazzak.

during that time i've been checking on the internet and i think the problem is "traffic shapping" ,i've made some tests , i've been using a different vpn from (hide.me), it was a trial version , and it was fine , i had no packet loss when i was using that vpn but i had like "250ms", but now the trial is over and im back to my 100mb optical fiber. with packet loss but , 70ms. but im only able to play when server "dies" (when there is no one playing) = "traffic shapping" .
i hope this helps to try find a way to solve the problem.
i know this is not the best place to put this information, but its related..

wtfast helps aswell , try use the 30 day trial. and check the difference.