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Delay/Lagg/Freezes

Discussion in 'Technical Issues (Archive)' started by Volpe, Aug 9, 2014.

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  1. Volpe

    Volpe User

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    hello!

    i post about this lagg/delay second time. before i received that answer, use pay program. i dont want to pay for programs if i want to play. i'm from hungary, and i have telecom (t-com) internet. i play here from january, i dont have any problem for 2-3 months. after april i got this lagg, freezes, for 1 month i use wtfast, and whit that all good. after wtfast trial over, i leaved server, and now i come back and still lagging. i dont have any problem in other servers (ncwest, rampage). before somebody says, i dont have mouse problem. here's one video about this: https://www.youtube.com/watch?v=7bjgbfbrsjy&list=uu7zoqo1a1afcsorzjpafcyq

    any idea?
     
    Volpe, Aug 9, 2014
    #1
  2. Eska

    Eska User

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    hello!

    as far as i understand, your problems are connected with your isp. i'm sure that have something to do with your routing to our servers.

    please use winmtr app to check your route and ping to our services.
    use this ip address as a target of your test: 109.105.156.11
     
    Eska, Aug 12, 2014
    #2
  3. Volpe

    Volpe User

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    |------------------------------------------------------------------------------------------|

    | winmtr statistics |

    | host - % | sent | recv | best | avrg | wrst | last |

    |------------------------------------------------|------|------|------|------|------|------|

    | no response from host - 100 | 161 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 161 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 161 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 161 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 161 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 161 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 161 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 161 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 161 | 0 | 0 | 0 | 0 | 0 |

    | 109.105.156.11 - 8 | 615 | 567 | 0 | 77 | 423 | 57 |

    |________________________________________________|______|______|______|______|______|______|

    winmtr v0.92 gpl v2 by appnor msp - fully managed hosting & cloud provider

    here is, 10-20 min play, just running in aden, giran.
     
    Volpe, Aug 12, 2014
    #3
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  4. Eska

    Eska User

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    are you using 3g network?
     
    Eska, Aug 13, 2014
    #4
  5. Volpe

    Volpe User

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    cable internet, not 3g.
     
    Volpe, Aug 13, 2014
    #5
  6. Eska

    Eska User

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    please try winmtr any popular site, like google.com and post here results.
     
    Eska, Aug 13, 2014
    #6
  7. Volpe

    Volpe User

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    |------------------------------------------------------------------------------------------|

    | winmtr statistics |

    | host - % | sent | recv | best | avrg | wrst | last |

    |------------------------------------------------|------|------|------|------|------|------|

    | no response from host - 100 | 131 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 131 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 131 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 131 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 131 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 131 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 131 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 131 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 131 | 0 | 0 | 0 | 0 | 0 |

    | 109.105.156.11 - 1 | 633 | 628 | 56 | 58 | 96 | 57 |

    |________________________________________________|______|______|______|______|______|______|

    winmtr v0.92 gpl v2 by appnor msp - fully managed hosting & cloud provider

    browsing google, forum.
     
    Volpe, Aug 13, 2014
    #7
  8. Eska

    Eska User

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    please paste winmtr for address: google.com
    according to your winmtr, you shouldnt supose to even connect to our servers.

    i'm 100% sure that this problem can be solved by your isp, this is nothing we can fix unfortunately.
     
    Eska, Aug 13, 2014
    #8
  9. Volpe

    Volpe User

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    still dont understand, why i can play on other servers without lags, and other games too like aion (uk server), and how i could play here before months without lag. innova fixed it before when a lot of people have this problem, but when only few members have, dont do anything. but if dont need more euro okay.


    |------------------------------------------------------------------------------------------|

    | winmtr statistics |

    | host - % | sent | recv | best | avrg | wrst | last |

    |------------------------------------------------|------|------|------|------|------|------|

    | no response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

    | no response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

    | ea-in-f100.1e100.net - 0 | 484 | 484 | 48 | 51 | 146 | 50 |

    |________________________________________________|______|______|______|______|______|______|

    winmtr v0.92 gpl v2 by appnor msp - fully managed hosting & cloud provider
     
    Volpe, Aug 13, 2014
    #9
  10. Eska

    Eska User

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    are you behind nat or maybe you are using tor?
     
    Eska, Aug 13, 2014
    #10
  11. Volpe

    Volpe User

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    i dont know what are them, so no, i dont.
     
    Volpe, Aug 13, 2014
    #11
  12. DeepBlue

    DeepBlue User

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    please leave the sarcastic propaganda aside when someone from the team is already trying to assist you.

    can you provide links to this previous problem which as you said was fixed by innova in past? maybe then we can compare and see what, if anything, can be replicated to try and resolve this issue for you.
     
    DeepBlue, Aug 13, 2014
    #12
  13. Volpe

    Volpe User

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    Volpe, Aug 13, 2014
    #13
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  14. DeepBlue

    DeepBlue User

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    no problem and thank you for the link.

    i will contact some other team members to make sure that your case isn't a result of what we saw back in december last year but it is highly unlikely as if this was the case it would be affecting more then just one person, so, in the mean time can you follow the directions given by pazak in that thread here and then we can have a real good look at whats going on for you.

    regards.
     
    DeepBlue, Aug 13, 2014
    #14
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  15. Onyx

    Onyx User

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    use check4game and perform process diagnostics please. we need the report on it.
     
    Onyx, Aug 13, 2014
    #15
  16. Mutuhara

    Mutuhara User

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    same problem said many times from hungary with t-home net, but the answer was always the same. nobody from t-home can play without any lagg decreaser program. wtfast write 80% pocket loss with the server. they can play any other games without problem.

    edit:
    i see now that volpe is from hunary with t-home net. :d
     
    Last edited by a moderator: Aug 13, 2014
    Mutuhara, Aug 13, 2014
    #16
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  17. Trigger

    Trigger User

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    i play also from hungary, but different internet provider (upc) and the connections are fine,
    my opinion is
    first of all the user should contact via email to their costumer service "ugyfelszolgalat@t-home.hu"
    and report the routing issues ( packet loss ),
    if its global problem for all users under t-home innova could make contact for solution.
     
    Last edited by a moderator: Aug 13, 2014
    Trigger, Aug 13, 2014
    #17
  18. Mutuhara

    Mutuhara User

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    as i said trigger nobody from t-home can play without lagg. t-home said the same like innova, there is no problem on their side, talk with innova... from my clan one day to the next ~20-25 members disappeard because of this.
     
    Last edited by a moderator: Aug 14, 2014
    Mutuhara, Aug 13, 2014
    #18
  19. Trigger

    Trigger User

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    if you provide logs with packet loss they cannot say there is no problem,
    but yes it is two sided problem
    routing issues can be on both side,
    1. can be innova's isp routing issues to t-home ip addresses
    2. can be t-home routing issues to innova's isp.
     
    Trigger, Aug 13, 2014
    #19
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  20. Mutuhara

    Mutuhara User

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    when innova has updates (play button) they are downloading with 10-100 kbps.
     
    Mutuhara, Aug 13, 2014
    #20
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