Hello. Yesterday when i tried to login to the game,the Play button was replaced by an Install button i pressed it and i got messages about errors 711,712,713, The browser i used is Firefox and the system runs Windows 10 I tried the suggested solutions posted at the pinned thread but the situation persists. Also the system has no anti-virus installed except windows defender who has the game folder on exception.
Could you provide screen with 4game-service is clearly seen as running? May be you should add folder with 4game service to exceptions as well. It looks like "C:\Program Files (x86)\4game\3.6.1.222".
In my effort to fix i uninstalled the game and when i reinstalled the problem is still there i get the same errors. Here are the screenshots you requested
Did you add 4game folder to exceptions for antivirus? Also you could try to reinstall 4gasme service with the link in the left bottom corner of the game site.
My PC has Windows 10 installed and the error messages started after last maintanance. Also the 4game folder and game client folder are on exception on Windows Defender (i have no other antivirus installed)
Did you try this? The common recommendations are. * Clear browser cache. * Disable all addons. You could re-enable them one-by-one lately. * Uninstall Ubar or VideoPlugin if you have one installed. * Check for viruses with Dr. Web Cureit (MS Essential could be not good enough). * Make sure your browser is x32 one. x86_64 browsers are not supported. In case they did not help make process diagnostics with check4game: http://www.check4game.com/lineage2.en.html Run as Administrator and copy full log here without any truncation.
I checked for all the things you mention here but the problem is still present. Also i cannot check the client with the check4game utility because i have uninstalled the client to check if the problem will be fixed with a re-install of the client. But because of the problems causing the 711/712/713 errors i cannot re-install
There is no need the client to be installed to make process diagnostic. Unpack it in any place you want.
check4game version=2.1.2, uptime=0032 CPU: AMD Phenom(tm) II X4 965 Processor VIDEO: AMD Radeon R9 200 Series / 21.19.137.1 / 20160916 DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1080 OS(64) Microsoft Windows NT 6.3.10586.672 OS Name: Windows 10 Pro .NET 2.0.50727.8689 / MEMORY: 8191 MBytes report Date: 10.11.2016 0:06:12 +02:00 GMT game: , env: unknown, current folder => C:\Users\nick\Downloads\check4game.2.1.2(1) config=default Download the LSP list http://www.check4game.com/proc/lsp.txt => OK WinSock2 NameSpace_Catalog %SystemRoot%\system32\napinsp.dll %SystemRoot%\system32\pnrpnsp.dll %SystemRoot%\system32\pnrpnsp.dll %SystemRoot%\system32\NLAapi.dll %SystemRoot%\System32\mswsock.dll %SystemRoot%\System32\winrnr.dll WinSock2 Protocol_Catalog %SystemRoot%\system32\mswsock.dll Download the list of incompatible processes http://www.check4game.com/proc/proc.txt => OK Process list nusb3mon.exe : USB 3.0 Monitor FAHWindow.exe : File Association Helper dashost.exe : Device Association Framework Provider Host,Microsoft® Windows® Operating System lsass.exe : Local Security Authority Process,Microsoft® Windows® Operating System svchost.exe : Κεντρική διεργασία για υπηρεσίες των Windows,Λειτουργικό σύστημα Microsoft® Windows® svchost.exe : Κεντρική διεργασία για υπηρεσίες των Windows,Λειτουργικό σύστημα Microsoft® Windows® atiesrxx.exe : AMD External Events Service Module,AMD External Events spoolsv.exe : Εφαρμογή υποσυστήματος ουράς,Λειτουργικό σύστημα Microsoft® Windows® TeamViewer_Desktop.exe : TeamViewer 11,TeamViewer SMSvcHost.exe : SMSvcHost.exe,Microsoft® .NET Framework SearchProtocolHost.exe : Microsoft Windows Search Protocol Host,Windows® Search firefox.exe : Firefox RadeonSettings.exe : Radeon Settings: Host Application,Radeon Settings wmiprvse.exe : WMI Provider Host,Microsoft® Windows® Operating System winlogon.exe : Εφαρμογή σύνδεσης των Windows,Λειτουργικό σύστημα Microsoft® Windows® tv_x64.exe : TeamViewer 11,TeamViewer viakaraokesrv.exe : C:\WINDOWS\system32\viakaraokesrv.exe DiscSoftBusServiceLite.exe : Disc Soft Bus Service Lite,DAEMON Tools Lite TeamViewer.exe : TeamViewer 11,TeamViewer OSPPSVC.EXE : Microsoft Office Software Protection Platform Service,Microsoft® Office ShellExperienceHost.exe : Windows Shell Experience Host,Microsoft® Windows® Operating System MicrosoftEdge.exe : Microsoft Edge SkypeHost.exe : Microsoft Skype,Microsoft® Skype taskhostw.exe : Κεντρική διεργασία για εργασίες των Windows,Λειτουργικό σύστημα Microsoft® Windows® AdaptiveSleepService.exe : C:\Program Files\ATI Technologies\ATI.ACE\A4\AdaptiveSleepService.exe dwm.exe : Διαχείριση παραθύρων επιφάνειας εργασίας,Λειτουργικό σύστημα Microsoft® Windows® atieclxx.exe : AMD External Events Client Module,AMD External Events tv_w32.exe : TeamViewer 11,TeamViewer SearchIndexer.exe : Microsoft Windows Search Indexer,Αναζήτηση των Windows® DllHost.exe : COM Surrogate,Microsoft® Windows® Operating System sihost.exe : Shell Infrastructure Host,Microsoft® Windows® Operating System microsoftedgecp.exe : Microsoft Edge Content Process,Microsoft Edge SearchUI.exe : Search and Cortana application,Microsoft® Windows® Operating System check4game.exe : check4game,check and diagnostic utility for 4game's games plugin-container.exe : Plugin Container for Firefox,Firefox SearchFilterHost.exe : Microsoft Windows Search Filter Host,Windows® Search RuntimeBroker.exe : Runtime Broker,Microsoft® Windows® Operating System mqsvc.exe : Message Queuing Service,Microsoft® Windows® Operating System InstallAgent.exe : InstallAgent,Microsoft® Windows® Operating System browser_broker.exe : Browser_Broker,Microsoft® Windows® Operating System Skype.exe : Skype ,Skype ApplicationFrameHost.exe : Application Frame Host,Microsoft® Windows® Operating System Explorer.EXE : Εξερεύνηση των Windows,Λειτουργικό σύστημα Microsoft® Windows® TeamViewer_Service.exe : TeamViewer 11,TeamViewer Lightshot.exe : Lightshot Modules list NOTEPAD.EXE.MUI:10.0.10586.0:Σημειωματάριο:Microsoft Corporation C:\WINDOWS\System32\notepad.exe ntdll.dll.mui:10.0.10586.0LL επιπέδου NT:Microsoft Corporation C:\WINDOWS\SYSTEM32\ntdll.dll kernel32:10.0.10586.0:Windows NT BASE API Client DLL:Microsoft Corporation C:\WINDOWS\system32\KERNEL32.DLL Kernelbase.dll.mui:10.0.10586.0:Windows NT BASE API Client DLL:Microsoft Corporation C:\WINDOWS\system32\KERNELBASE.dll Apphelp:10.0.10586.0:Βιβλιοθήκη προγράμματος-πελάτη συμβατότητας εφαρμογών:Microsoft Corporation C:\WINDOWS\system32\apphelp.dll advapi32.dll.mui:10.0.10586.0:Εξελιγμένο βασικό ΑΡΙ των Windows 32:Microsoft Corporation C:\WINDOWS\system32\ADVAPI32.dll msvcrt.dll:7.0.10586.0:Windows NT CRT DLL:Microsoft Corporation C:\WINDOWS\system32\msvcrt.dll sechost.dll.mui:10.0.10586.0:Host for SCM/SDDL/LSA Lookup APIs:Microsoft Corporation C:\WINDOWS\system32\sechost.dll rpcrt4.dll.mui:10.0.10586.0:Χρόνος εκτέλεσης κλήσης απομακρυσμένης διαδικασίας:Microsoft Corporation C:\WINDOWS\system32\RPCRT4.dll gdi32:10.0.10586.420:GDI Client DLL:Microsoft Corporation C:\WINDOWS\system32\GDI32.dll user32:10.0.10586.0:Multi-User Windows USER API Client DLL:Microsoft Corporation C:\WINDOWS\system32\USER32.dll COMBASE.DLL.MUI:10.0.10586.0:Microsoft OLE για Windows:Microsoft Corporation C:\WINDOWS\system32\combase.dll bcryptprimitives.dll:10.0.10586.589:Windows Cryptographic Primitives Library:Microsoft Corporation C:\WINDOWS\system32\bcryptPrimitives.dll OLEAUT32.DLL:10.0.10586.589:Microsoft Corporation C:\WINDOWS\system32\OLEAUT32.dll comdlg32.dll.mui:10.0.10586.0:Αρχείο DLL κοινών παραθύρων διαλόγου:Microsoft Corporation C:\WINDOWS\system32\COMDLG32.dll SHCORE.dll.mui:10.0.10586.0:SHCORE:Microsoft Corporation C:\WINDOWS\system32\shcore.dll SHLWAPI.DLL.MUI:10.0.10586.0:Βιβλιοθήκη βοηθημάτων Shell Light-weight:Microsoft Corporation C:\WINDOWS\system32\SHLWAPI.dll SHELL32.DLL.MUI:10.0.10586.103:Κοινόχρηστο Dll για το κέλυφος των Windows:Microsoft Corporation C:\WINDOWS\system32\SHELL32.dll CFGMGR32.DLL:10.0.10586.0:Configuration Manager DLL:Microsoft Corporation C:\WINDOWS\system32\cfgmgr32.dll Windows.Storage.dll.MUI:10.0.10586.0:API αποθήκευσης Microsoft WinRT:Microsoft Corporation C:\WINDOWS\system32\windows.storage.dll kernel.appcore.dll:10.0.10586.0:AppModel API Host:Microsoft Corporation C:\WINDOWS\system32\kernel.appcore.dll POWRPROF.DLL.MUI:10.0.10586.306LL βοηθού προφίλ ενέργειας:Microsoft Corporation C:\WINDOWS\system32\powrprof.dll PROFAPI.DLL:10.0.10586.0:User Profile Basic API:Microsoft Corporation C:\WINDOWS\system32\profapi.dll comctl32.DLL.MUI:10.0.10586.672:Βιβλιοθήκη στοιχείων ελέγχου εμπειρίας χρήστη:Microsoft Corporation C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.672_none_a2d6b3cea53ff843\COMCTL32.dll FirewallAPI.DLL.MUI:10.0.10586.0:API Τείχους προστασίας των Windows:Microsoft Corporation C:\WINDOWS\system32\FirewallAPI.dll NetApi32.DLL:10.0.10586.212:Net Win32 API DLL:Microsoft Corporation C:\WINDOWS\system32\NETAPI32.dll FECLIENT.DLL:10.0.10586.0:Windows NT File Encryption Client Interfaces:Microsoft Corporation C:\WINDOWS\System32\FeClient.dll propsys.dll.mui:7.00.10586.0:Σύστημα ιδιοτήτων της Microsoft:Microsoft Corporation C:\WINDOWS\System32\PROPSYS.dll winspool.drv.mui:10.0.10586.0:Πρόγραμμα οδήγησης ουράς εκτυπώσεων των Windows:Microsoft Corporation C:\WINDOWS\System32\WINSPOOL.DRV UrlMon.dll.mui:11.00.10586.0:Επεκτάσεις OLE32 για Win32:Microsoft Corporation C:\WINDOWS\System32\urlmon.dll davhlpr.DLL:10.0.10586.0AV Helper DLL:Microsoft Corporation C:\WINDOWS\System32\DAVHLPR.DLL IeRtUtil.dll.mui:11.00.10586.0:Βοηθητικό πρόγραμμα χρόνου εκτέλεσης για τον Internet Explorer:Microsoft Corporation C:\WINDOWS\System32\iertutil.dll bcrypt.dll.mui:10.0.10586.0:Βιβλιοθήκη προκαταρκτικών κρυπτογράφησης των Windows:Microsoft Corporation C:\WINDOWS\System32\bcrypt.dll imm32:10.0.10586.0:Multi-User Windows IMM32 API Client DLL:Microsoft Corporation C:\WINDOWS\system32\IMM32.DLL fwbase.dll:10.0.10586.162:Firewall Base DLL:Microsoft Corporation C:\WINDOWS\System32\fwbase.dll UxTheme.dll.mui:10.0.10586.0:Microsoft UxTheme Library:Microsoft Corporation C:\WINDOWS\system32\uxtheme.dll tv_x64.dll:11.0:TeamViewer 11:TeamViewer GmbH C:\Program Files (x86)\TeamViewer\tv_x64.dll OLE32.DLL.MUI:10.0.10586.0:Microsoft OLE for Windows:Microsoft Corporation C:\WINDOWS\system32\ole32.dll VERSION.DLL:10.0.10586.0:Version Checking and File Installation Libraries:Microsoft Corporation C:\WINDOWS\SYSTEM32\VERSION.dll MSCTF.DLL.MUI:10.0.10586.0LL διακομιστή MSCTF:Microsoft Corporation C:\WINDOWS\system32\MSCTF.dll dwmapi.dll.mui:10.0.10586.0:API διαχείρισης παραθύρων επιφάνειας εργασίας της Microsoft:Microsoft Corporation C:\WINDOWS\system32\dwmapi.dll CLBCATQ.DLL:10.0.10586.0:COM+ Configuration Catalog:Microsoft Corporation C:\WINDOWS\system32\clbcatq.dll efswrt.dll.mui:10.0.10586.0:Storage Protection Windows Runtime DLL:Microsoft Corporation C:\Windows\System32\efswrt.dll WinTypes.dll.mui:10.0.10586.0LL βασικών τύπων των Windows:Microsoft Corporation C:\WINDOWS\SYSTEM32\wintypes.dll Services list AdaptiveSleepService : AdaptiveSleepService AMD External Events Utility : AMD External Events Utility DiagTrack : Συνδεδεμένες εμπειρίες χρηστών και τηλεμετρία Disc Soft Lite Bus Service : Disc Soft Lite Bus Service MSMQ : Υπηρεσίες ουράς μηνυμάτων osppsvc : Office Software Protection Platform Spooler : Λογισμικό ουράς εκτυπώσεων stisvc : Λήψη εικόνας των Windows (WIA) TeamViewer : TeamViewer 11 WdNisSvc : Υπηρεσία επιθεώρησης δικτύου του Windows Defender WerSvc : Υπηρεσία αναφοράς σφαλμάτων των Windows WinDefend : Υπηρεσία του Windows Defender WSearch : Windows Search
You haven't 4game service running. Open Control panel, find Services there and start 4game service manually.