Game loading error; status: 2016390

Hey, I have an issue when trying to launch the game.

When I press play, I get the following error:

I've searched this issue everywhere but cannot find any solutions.

Any help provided would be awesome, Thanks.

 

Run as admin http://www.check4game.com/lineage2.en.html process diagnostic's log copy-paste here

 

The game still doesn't want to launch.

Here is the log:

Spoiler

Code:

check4game ver=2.1.4, uptime=1h 10m, ra
CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
VIDEO: Intel(R) HD Graphics 4600 / 20.19.15.4531 / 20160929
VIDEO: NVIDIA GeForce GTX 780 / 21.21.13.7653 / 20161229
DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1080
OS(64) Microsoft Windows NT 6.3.14393.693
OS Name: Windows 10 Pro
.NET 2.0.50727.8745 / MEMORY: 16270 MBytes
report Date: 16.02.2017 19-56-29 +00:00 GMT
game: lineage2eu, env: eu-l2_live, current folder =>
E:\LineageII EU
config=default


nvspcap.dll size = 1464768 bytes
Download the LSP list
http://www.check4game.com/proc/lsp.txt => OK

WinSock2 NameSpace_Catalog
%SystemRoot%\system32\napinsp.dll
%SystemRoot%\system32\pnrpnsp.dll
%SystemRoot%\system32\pnrpnsp.dll
%SystemRoot%\system32\NLAapi.dll
%SystemRoot%\System32\mswsock.dll
%SystemRoot%\System32\winrnr.dll

WinSock2 Protocol_Catalog
%SystemRoot%\system32\mswsock.dll

Download the list of incompatible processes
http://www.check4game.com/proc/proc.txt => OK

Process list
winlogon.exe : Windows Logon Application (10.0.14393.0)
lsass.exe : Local Security Authority Process (10.0.14393.187)
svchost.exe : Host Process for Windows Services (10.0.14393.0)
dwm.exe : Desktop Window Manager (10.0.14393.0)
WUDFHost.exe : Windows Driver Foundation - User-mode Driver Framework Host Process (10.0.14393.0)
igfxCUIService.exe : igfxCUIService Module (6.15.10.4531)
AvastSvc.exe : avast! Service (12.3.3154.0)
spoolsv.exe : Spooler SubSystem App (10.0.14393.0)
armsvc.exe : Adobe Acrobat Update Service (1.824.21.1354)
AGSService.exe : Adobe Genuine Software Integrity Service (3.6.0.462 BuildVersion: 3.6; BuildDate: Thu Jan 19 2017 00:56:13)
NVDisplay.Container.exe : C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
IpOverUsbSvc.exe : IpOverUsbSvc (8.0.9903.0)
GameScannerService.exe : GameScannerService (1.0.6.2835)
NvTelemetryContainer.exe : C:\Program Files (x86)\NVIDIA Corporation\NvTelemetry\NvTelemetryContainer.exe
nvcontainer.exe : C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe
dasHost.exe : Device Association Framework Provider Host (10.0.14393.82)
RzSDKService.exe : Razer Chroma SDK Service (1.10.0.0)
HiPatchService.exe : HiPatchService (5.0.8.3)
vmms.exe : Virtual Machine Management Service (10.0.14393.206)
OriginWebHelperService.exe : OriginWebHelperService (10,4,3,15631)
nvxdsync.exe : NVIDIA User Experience Driver Component (8.17.13.7653)
audiodg.exe : Windows Audio Device Graph Isolation (10.0.14393.0)
nvtray.exe : NVIDIA Settings (7.17.13.7653)
nvcontainer.exe : C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe
sihost.exe : Shell Infrastructure Host (10.0.14393.0)
PresentationFontCache.exe : PresentationFontCache.exe (3.0.6920.8763)
vmcompute.exe : Hyper-V Host Compute Service (10.0.14393.0)
explorer.exe : Windows Explorer (10.0.14393.0)
RuntimeBroker.exe : Runtime Broker (10.0.14393.0)
igfxEM.exe : igfxEM Module (6.15.10.4531)
ShellExperienceHost.exe : Windows Shell Experience Host (10.0.14393.447)
SearchUI.exe : Search and Cortana application (10.0.14393.693)
SearchIndexer.exe : Microsoft Windows Search Indexer (7.0.14393.0)
taskhostw.exe : Host Process for Windows Tasks (10.0.14393.0)
SettingSyncHost.exe : Host Process for Setting Synchronization (10.0.14393.594)
RAVCpl64.exe : Realtek HD Audio Manager (1.0.0.845)
GyStation.exe : Gyazo Station (2.2.0.0)
Steam.exe : Steam Client Bootstrapper (01.00.00.01)
SpotifyWebHelper.exe : SpotifyWebHelper (1.0.49.125)
nvspcaps64.exe : NVIDIA Capture Server (3.3.0.95)
ProductiveReminders.exe : Productive Reminders (1.2.0.0)
CCleaner64.exe : CCleaner (5.26.00.5937)
NVIDIA Share.exe : NVIDIA Share (55.2883.1519.2)
NVIDIA Web Helper.exe : NVIDIA Web Helper Service (6.9.1)
conhost.exe : Console Window Host (10.0.14393.0)
steamwebhelper.exe : Steam Client WebHelper (01.00.00.01)
RzSynapse.exe : Razer Synapse (2.20.17.116)
SteamService.exe : Steam Client Service (01.00.00.01)
avastui.exe : avast! Antivirus (12.3.3154.23)
fontdrvhost.exe : Usermode Font Driver Host (10.0.14393.447)
chrome.exe : Google Chrome (56.0.2924.87)
MpCmdRun.exe : Microsoft Malware Protection Command Line Utility (4.10.14393.0)
SkypeHost.exe : Microsoft Skype Preview (11.11.105.0)
dllhost.exe : COM Surrogate (10.0.14393.0)
WmiPrvSE.exe : WMI Provider Host (10.0.14393.0)
check4game.exe : check4game (2.1.4.0)

Services list
AdobeARMservice : Adobe Acrobat Update Service
AGSService : Adobe Genuine Software Integrity Service
Audiosrv : Windows Audio
avast! Antivirus : Avast Antivirus
"C:\Program Files\AVAST Software\Avast\AvastSvc.exe"
DiagTrack : Connected User Experiences and Telemetry
FontCache3.0.0.0 : Windows Presentation Foundation Font Cache 3.0.0.0
igfxCUIService2.0.0.0 : Intel(R) HD Graphics Control Panel Service
IpOverUsbSvc : Windows Phone IP over USB Transport (IpOverUsbSvc)
NvContainerLocalSystem : NVIDIA LocalSystem Container
NVDisplay.ContainerLocalSystem : NVIDIA Display Container LS
NvTelemetryContainer : NVIDIA Telemetry Container
Origin Web Helper Service : Origin Web Helper Service
Razer Chroma SDK Service : Razer Chroma SDK Service
Razer Game Scanner Service : Razer Game Scanner
Spooler : Print Spooler
Steam Client Service : Steam Client Service
vmcompute : Hyper-V Host Compute Service
vmms : Hyper-V Virtual Machine Management
Wcmsvc : Windows Connection Manager
WdNisSvc : Windows Defender Network Inspection Service
WinDefend : Windows Defender Service
WSearch : Windows Search
CDPUserSvc_4a6c0 : CDPUserSvc_4a6c0
OneSyncSvc_4a6c0 : Sync Host_4a6c0
PimIndexMaintenanceSvc_4a6c0 : Contact Data_4a6c0
UnistoreSvc_4a6c0 : User Data Storage_4a6c0
UserDataSvc_4a6c0 : User Data Access_4a6c0

 

2 016 390 status - hypervisor is enabled. It could be disabled via this .bat file - http://cdn.inn.ru/support/files/hypervisor_off.zip
Download it, unzip, run as Administrator and reboot.

That means you can't run l2 and your virtual machines simultaneously.

 

Hey, it works now.

Thanks

 

Have a nice game.