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Account not found

Discussion in 'Technical Issues (Archive)' started by LuckyLuciano, Oct 23, 2018.

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  1. Notic

    Notic User

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    After update whenever I try login (both 4game app and website) says my accounts (all) does not exist.

    I log in using email.

    Solution?

    Great update btw

    Edit:
    1 account logged in. 3 still does not exist. Mail confirmation required for each website and application again?!
     
    Last edited: Oct 23, 2018
    Notic, Oct 23, 2018
    #1
  2. xLeax

    xLeax User

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    Same happens to me, some accounts i even have trouble to get to the Emails ... why we keep need those dumb updates rly
     
    xLeax, Oct 23, 2018
    #2
  3. Notic

    Notic User

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    Support does not work after hours i guess...
     
    Notic, Oct 23, 2018
    #3
  4. NeoTiger

    NeoTiger Global moderator

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    Accounts were registered before this big update ? For my case, I had to remove those accounts then re-added it :/
     
    NeoTiger, Oct 23, 2018
    #4
  5. Notic

    Notic User

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    I have not used 4game app before and all accounts registered long ago.

    Only 1 account out of 4 I can log into the rest says the account does not exist.

    I tried going both through app and website same result.

    When I do recovery I get the sms but nothing happens. It seems they cant sync properly account information...
     
    Notic, Oct 23, 2018
    #5
  6. Kuryl2

    Kuryl2 User

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    Well i dont think that your accounts just dissapear from database so try doing common things like
    - Reinstall app
    - Forget all saved pass in app
    - Clear cache/history other stuff on google chrome/IE/FF dunno - new launcher is based on one of those browsers

    Try also log using this mother father thing:
    - https://eu-new.4game.com/
     
    Kuryl2, Oct 23, 2018
    #6
  7. Notic

    Notic User

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    Did everything and everywhere. Same result
     
    Notic, Oct 23, 2018
    #7
  8. krege

    krege User

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    Outdated topic. Archived.
     
    krege, Oct 31, 2018
    #8
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