Birthday bug

hello, i'm writing in forum for first time so i'm sorry if this is not the right place.
today (19.05.2013) my char has a birthday but i dont receive anything: not mail, nothing in inventory and wh.
sorry for disturbing you and ty in advance.

 

did you talk to a gatekeeper and chose "call alegria" ?

 

yes, i tried all possible options and result is .. nothing or telling me i dont have adventurer's hat in my inventory

 

please create a ticket to support so that the team can investigate the missing ingame items. it is a known issue with birthday gifts.

regards.