Launcher installation problem

hi, i have problem with lineage2eu_setup-en.exe, when i click install i got this error:
an error has occured while checking blocked files. please make sure that you have enough disk space and windows command line is working properly.
anyone can help me plz? thx

 

hello!

please tell me what operating system do you have and do your windows account have administrator privileges

 

i have windows 7 ultimate and i'm administrator, i 've already played , yesterday i formatted the pc and now i have this problem .
this is the 4game_install.log

Спойлер

================================== install started ====================================
starttime: 2014-11-06 1135
-> .oninit
-> analyzesetupname
<- analyzesetupname
n o r m a l install
installer command line :
selected language: 1033
<- .oninit
-> myguiinit
-> analyzeconfig
gamename: lineageii eu
gamedisplayname:lineage 2 eu, gamedisplaynamei:lineage 2 eu, gamedisplaynameu:lineage 2 eu
size: 16902717570
url: http://cdn.inn.ru/ncsoft/lineage2eu/patch/live_nb/
ln_chk_name: frost\frostupdater.exe
game_url: http://eu.4game.com/lineage2
lic_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
<- analyzeconfig
version '3.2.0.214' found in registry
previnstalldir :
<- myguiinit
-> entermainpage
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nsxf20d.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nsxf20d.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
hbrowsegamedir (787060) clicked: c:\games\lineageii eu
selected directory: 177
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nsxf20d.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nsxf20d.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
<- entermainpage
.onguiend
endtime: 2014-11-06 1148
================================= install completed ===================================
================================== install started ====================================
starttime: 2014-11-06 1153
-> .oninit
-> analyzesetupname
<- analyzesetupname
n o r m a l install
installer command line :
selected language: 1033
<- .oninit
-> myguiinit
-> analyzeconfig
gamename: lineageii eu
gamedisplayname:lineage 2 eu, gamedisplaynamei:lineage 2 eu, gamedisplaynameu:lineage 2 eu
size: 16902717570
url: http://cdn.inn.ru/ncsoft/lineage2eu/patch/live_nb/
ln_chk_name: frost\frostupdater.exe
game_url: http://eu.4game.com/lineage2
lic_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
<- analyzeconfig
version '3.2.0.214' found in registry
previnstalldir :
<- myguiinit
-> entermainpage
-> myabort
<- myabort
<- entermainpage
.onguiend
endtime: 2014-11-06 1155
================================= install completed ===================================
================================== install started ====================================
starttime: 2014-11-06 1106
-> .oninit
-> analyzesetupname
<- analyzesetupname
n o r m a l install
installer command line :
selected language: 1033
<- .oninit
-> myguiinit
-> analyzeconfig
gamename: lineageii eu
gamedisplayname:lineage 2 eu, gamedisplaynamei:lineage 2 eu, gamedisplaynameu:lineage 2 eu
size: 16902717570
url: http://cdn.inn.ru/ncsoft/lineage2eu/patch/live_nb/
ln_chk_name: frost\frostupdater.exe
game_url: http://eu.4game.com/lineage2
lic_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
<- analyzeconfig
version '3.2.0.214' found in registry
previnstalldir :
<- myguiinit
-> entermainpage
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nso404c.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nso404c.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
-> myabort
<- myabort
<- entermainpage
.onguiend
endtime: 2014-11-06 1124
================================= install completed ===================================
================================== install started ====================================
starttime: 2014-11-06 1116
-> .oninit
-> analyzesetupname
<- analyzesetupname
n o r m a l install
installer command line :
selected language: 1033
<- .oninit
-> myguiinit
-> analyzeconfig
gamename: lineageii eu
gamedisplayname:lineage 2 eu, gamedisplaynamei:lineage 2 eu, gamedisplaynameu:lineage 2 eu
size: 16902717570
url: http://cdn.inn.ru/ncsoft/lineage2eu/patch/live_nb/
ln_chk_name: frost\frostupdater.exe
game_url: http://eu.4game.com/lineage2
lic_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
<- analyzeconfig
version '3.2.0.214' found in registry
previnstalldir :
<- myguiinit
-> entermainpage
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nsz3b3d.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nsz3b3d.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nsz3b3d.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nsz3b3d.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nsz3b3d.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nsz3b3d.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nsz3b3d.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nsz3b3d.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nsz3b3d.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nsz3b3d.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
-> myabort
<- myabort
<- entermainpage
.onguiend
endtime: 2014-11-06 1114
================================= install completed ===================================
================================== install started ====================================
starttime: 2014-11-06 1120
-> .oninit
-> analyzesetupname
<- analyzesetupname
n o r m a l install
installer command line :
selected language: 1033
<- .oninit
-> myguiinit
-> analyzeconfig
gamename: lineageii eu
gamedisplayname:lineage 2 eu, gamedisplaynamei:lineage 2 eu, gamedisplaynameu:lineage 2 eu
size: 16902717570
url: http://cdn.inn.ru/ncsoft/lineage2eu/patch/live_nb/
ln_chk_name: frost\frostupdater.exe
game_url: http://eu.4game.com/lineage2
lic_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
<- analyzeconfig
version '3.2.0.214' found in registry
previnstalldir :
<- myguiinit
-> entermainpage
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nsf1343.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nsf1343.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nsf1343.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nsf1343.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nsf1343.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nsf1343.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nsf1343.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nsf1343.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
-> myabort
<- myabort
<- entermainpage
.onguiend
endtime: 2014-11-06 1127
================================= install completed ===================================
================================== install started ====================================
starttime: 2014-11-06 1133
-> .oninit
-> analyzesetupname
<- analyzesetupname
n o r m a l install
installer command line :
selected language: 1033
<- .oninit
-> myguiinit
-> analyzeconfig
gamename: lineageii eu
gamedisplayname:lineage 2 eu, gamedisplaynamei:lineage 2 eu, gamedisplaynameu:lineage 2 eu
size: 16902717570
url: http://cdn.inn.ru/ncsoft/lineage2eu/patch/live_nb/
ln_chk_name: frost\frostupdater.exe
game_url: http://eu.4game.com/lineage2
lic_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
<- analyzeconfig
version '3.2.0.214' found in registry
previnstalldir :
<- myguiinit
-> entermainpage
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nsv1cc5.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nsv1cc5.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nsv1cc5.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nsv1cc5.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
-> myabort
<- myabort
<- entermainpage
.onguiend
endtime: 2014-11-06 1142
================================= install completed ===================================
================================== install started ====================================
starttime: 2014-11-06 1206
-> .oninit
-> analyzesetupname
<- analyzesetupname
n o r m a l install
installer command line :
selected language: 1033
<- .oninit
-> myguiinit
-> analyzeconfig
gamename: lineageii eu
gamedisplayname:lineage 2 eu, gamedisplaynamei:lineage 2 eu, gamedisplaynameu:lineage 2 eu
size: 16902717570
url: http://cdn.inn.ru/ncsoft/lineage2eu/patch/live_nb/
ln_chk_name: frost\frostupdater.exe
game_url: http://eu.4game.com/lineage2
lic_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
<- analyzeconfig
version '3.2.0.214' found in registry
previnstalldir :
<- myguiinit
-> entermainpage
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nsf9925.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nsf9925.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
-> myabort
<- myabort
<- entermainpage
.onguiend
endtime: 2014-11-06 1214
================================= install completed ===================================
================================== install started ====================================
starttime: 2014-11-06 1226
-> .oninit
-> analyzesetupname
<- analyzesetupname
n o r m a l install
installer command line :
selected language: 1033
<- .oninit
-> myguiinit
-> analyzeconfig
gamename: lineageii eu
gamedisplayname:lineage 2 eu, gamedisplaynamei:lineage 2 eu, gamedisplaynameu:lineage 2 eu
size: 16902717570
url: http://cdn.inn.ru/ncsoft/lineage2eu/patch/live_nb/
ln_chk_name: frost\frostupdater.exe
game_url: http://eu.4game.com/lineage2
lic_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
<- analyzeconfig
version '3.2.0.214' found in registry
previnstalldir :
<- myguiinit
-> entermainpage
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nsae6b8.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nsae6b8.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
-> myabort
<- myabort
<- entermainpage
.onguiend
endtime: 2014-11-06 1233
================================= install completed ===================================
================================== install started ====================================
starttime: 2014-11-06 16:06:58
-> .oninit
-> analyzesetupname
<- analyzesetupname
n o r m a l install
installer command line :
selected language: 1033
<- .oninit
-> myguiinit
-> analyzeconfig
gamename: lineageii eu
gamedisplayname:lineage 2 eu, gamedisplaynamei:lineage 2 eu, gamedisplaynameu:lineage 2 eu
size: 16902717570
url: http://cdn.inn.ru/ncsoft/lineage2eu/patch/live_nb/
ln_chk_name: frost\frostupdater.exe
game_url: http://eu.4game.com/lineage2
lic_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
user_agr_url: https://eu.4game.com/
<- analyzeconfig
version '3.2.0.214' found in registry
previnstalldir :
<- myguiinit
-> entermainpage
-> checkforblockingapps
launch process: "c:\users\atasuk~1\appdata\local\temp\nsrbe9f.tmp\listud.bat 4game-plugin.txt 4game-status.txt false" returns: (1) ""c:\users\atasuke kaito\appdata\roaming\microsoft\windows\ieupdate\wpdshextautoplay.exe"" non å  riconosciuto come comando interno o esterno,
un programma eseguibile o un file batch.
impossibile trovare c:\users\atasuk~1\appdata\local\temp\nsrbe9f.tmp\4game-plugin.txt
no browsers detected

failed to check locked files
-> myabort
<- myabort
<- entermainpage
.onguiend
endtime: 2014-11-06 1607
================================= install completed ===================================

 

please check your java instalation and other necessary apps to run browser freely.

 

i updated java but still have the error , the problem is the browser?

 

might be the browser, what you use?

 

mozillafirefox

 

try to install chrome and/or try use internet explorer for a test run.
let me know if something worked out for you, if no we will handle that issue.

 

still don't work

 

even if you are an administrator try to launch that setup "as administrator" it might help...
and small additional question, what antivirus you have?

 

i try all, maybe i have to format pc again