third party software

i do not carry such power of checking characters myself. my advice is to make a ticket to support center - this is only way to get any further informations.
i wish i could do more for you, but i can't.
i'm looking forward of this situation getting solved. i can assure you also, there wont be any character banned in the end for nothing.

 

hello there,

you can see actual solutions and issues' statuses here.
additional instructions could be found here.
here you can download client-check application.
if you can't find a solution for your issue you always can ask for moving the thread back into the main branch.

best regards,