Log in problem

hey my friend have this problem when trying to play l2 he launches game and just this pic no agree terms and etc...
tell me how can he fix that problem.

 

hi,
your friend must added exception in his av/firewall

 

and mby can u explain or gimme any link how to do that?

 

can you post what av/firewall he used?
please check this topic and this

 

avg free. windows firewall i guess

 

i installed avast free,added exception,but its same like with avg.
i have windows xp,what can i do with firewall?

 

do you have added l2.exe.exe to your exception list?