Disconnections from the serwer

hello any help im geting disconnecting from the serwer when im trying to move im geting disconect from serwer im from ireland all ativrus systems is off and still geting disconnect from serwer by the protection system frost team please help me im realy want o play in this serwer but i cant ;(

 

Test your system on virus and malware. Any other application that could interfere in game process (it could be antivirus but not only).If you have checked all above and have no ideas still issue to Support than (https://eu.4gamesupport.com/).

 

i did that and still getting disconnect from server even antivirus is off and still getting disconnect and for suport im waiting already 6hour

 

File is not found | System\gameShieldDll.dll

where to get this file ? because of this i getting disconnected

 

Up to 10 working days.

Please wait for tech's reply in Support.