am i the first to say that innova is actually doing a good job? =) ppl whine about the lagg in the game though the problem is in the engine of the game and innova can't do anything about it. and i'm sure that they are working on mentoring system, implementation just aint that easy as some ppl think it is. so yes, my feedback: you are doing a great job! who else is making video blogs for ppl to feel more connected with the server? noone. keep up the good work!
