No Play Button

Discussion in 'Technical Issues (Archive)' started by Terro, Jan 10, 2012.

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  1. Terro

    Terro User

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    hi, im playing here, something like 3weeks, at the start everything was ok, but since some time i cant see play/sign in button. sometimes i see that for a moment so i can click it but msot of time i cant..
    here some things taht i tried to do:
    reinstall 4game app [like 100times]
    reinstall java
    reinstall visual c++
    cleaining cookies and all browser data
    reinstall browser
    cleaning registry cache etc with ccleaner
    deleting some trashes with hijackthis
    using differen browsers: chrome, ff, opera, ie9,10 i also update all other browsers.
    deleting some dlls, that some moderator told that can help.
    turning off adblock
    im not using any antivirus, i was trying to turn off windows shield
    and i wasnt sure if its not something wrong with my computer so i installed virtual machine with windows xp (32bit) and still no buttons
    im using windows 7 [x64].

    lf help, cause i have no more ideas
     
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  2. Terro

    Terro User

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    @bump.....
     
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  3. Krontas

    Krontas User

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    there was a problem with adobe flash **** long time ago. i updated it to the latest version and everything is ok now. but i also can only use ie. firefox has the same problem. keep in mind that normaly you dont need flash to get the play button. i dont know why it helped.

    and maybe plz close all possible programs. there was also a problem with my mousesoftware so that i was not able to get the play button -.-
     
    #3
  4. Terro

    Terro User

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    i was trying it, still it doesnt help, sometimes i see butoon, but most of time i cant
     
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  5. Filaliev

    Filaliev User

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    thanks for this. i will bring it to the attention of the customer support team.
     
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  6. Terro

    Terro User

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    any progress?
     
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  7. djszalas

    djszalas User

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    you have only "bring it to the attention" but i cant download or play. on site where is checking a 4game application nothing happen, play/download/fix button doesnt exist.
     
    #7
  8. Nickmgs

    Nickmgs User

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    i had same problem... you need to uninstall 4game.exe and download it again from the site (make rr your pc after)..
    try to dont open any other program exept l2..
     
    #8
  9. masterada

    masterada User

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    i had the same prob, and i have a temp solution for it.
    if u have firefox, ull have to get the firebug addon first. after u have it, press f12 (ie and chrome have it built in). in the opened windows, search for "data-service-account-id". u will find a "<form class="bgamepanel__esection mvariant_single mgameplay jsserviceplay mgamecanbeimproved" data-service-account-id="your_id_here" method="get" action="#">" tag. edit the class attribute, and delete "bgamepanel__esection" from it, and u got the play button.
     
    #9
  10. Terro

    Terro User

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    big thanks masterada
     
    #10
  11. Eska

    Eska User

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    hello there,

    you can see actual solutions and issues' statuses here.
    additional instructions could be found here.
    if you can't find a solution for your issue you always can ask for moving the thread back into the main branch.

    best regards,
     
    #11
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