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Can't login in my account!

Discussion in 'Technical Issues (Archive)' started by trym3, Apr 20, 2017.

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  1. trym3

    trym3 User

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    trym3, Apr 20, 2017
    Hello,
    I have problems logging in with my account. It keeps saying wrong password, however, when I tried to reset my password and I get to the point of receiving an SMS, I never receive it! I tried couple of times even with different browsers and waiting aprox 30 mins, I just never get it.
    Can't even use the support tickets because I have to be logged in!
    Please help!
     
    #1
  2. casillias

    casillias Technical specialist Innova Group

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    casillias, Apr 20, 2017
    Create new account and submit a ticket to support.
     
    #2
  3. trym3

    trym3 User

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    trym3, Apr 20, 2017
    Since you locked the thread I had to make another one...
    https://4gameforum.com/threads/642562/
    +
    I can't make a new account because I didn't receive the email either. Problems goes on. . .
     
    #3
  4. casillias

    casillias Technical specialist Innova Group

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    casillias, Apr 20, 2017
    Did you use new, valid email address?
    Checked spam folder?
     
    #4
  5. trym3

    trym3 User

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    trym3, Apr 20, 2017
    Yeah, I'm gonna give it another 30 mins and if it doesn't show up I'll reply here again. The system might be slow or something...
     
    #5
  6. casillias

    casillias Technical specialist Innova Group

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    casillias, Apr 20, 2017
    Usually it is not slow... But wait yea
     
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  7. trym3

    trym3 User

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    trym3, Apr 20, 2017
    Oh it just came, thanks for the help.
    I'll hit the tickets now :)
     
    #7
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