Unable to submit support ticket

When i'm trying to submit a support ticket with wireshark reports (regarding oly lags) i get temporary ban (~1 hour) of 4game services. Luckily not being disconnected from the game.
I suppose my submission is somehow considered as hacking attack.

Is there any other way to reach support team?

 

Either compress the file or upload it somewhere else. I guess there is a limit for file upload (I go report this issue).

Support team can only be reached that's way.

 

Thank you for help. File size was causing this. Problem solved.

 

File is limited to 2mb. Good you've managed to solve your problem.