I cant get free items from gifts

hello,
dear gm*s i wasn't able to get free items from gifts on lvl 40 and lvl 52. my wh is still empty. when i got lvl 40 i was off for like 1 hour and more, after i went off for 30 min. and again nothing n my wh. i went off for 3-th time for 20 min and again nothing. i made lvl up to 52 lvl and i went off for 20 min and again nothing in my wh.
plz help me with this bug. tnx very much at advance.

regards

n.s.
my nickname in game is pitagor

 

hello, this is evolutionary road issue. if you did not get reward after mentioned requirements (15min logout) then contact support.

ps: response can take up to 24hours depending on how many tickets are already submitted.