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Impossible to update game

Discussion in 'Technical Issues (Archive)' started by Haron, Nov 15, 2017.

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  1. Haron

    Haron User

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    After the maintenance and pressing Update button, update is 0% for 1h, "preparing" all time. Any solution?
     
  2. Haron

    Haron User

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    Still need info.
     
  3. krege

    krege User

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    Post result of process diagnostics here from ckeck4game utility (http://www.check4game.com/lineage2.en.html). Place utility in game folder, run as Administrator, run process diagnostics, copy result as text without any truncations.
     
  4. Haron

    Haron User

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    check4game ver=2.2.4, uptime=2h 49m, ra
    CPU: Intel(R) Core(TM) i5 CPU M 460@ 2.53GHz
    VIDEO: AMD Mobility Radeon HD 5000 Series / 15.200.1062.1004 / 20150803
    DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1080
    OS(64) Microsoft Windows NT 6.1.7601 Service Pack 1
    OS Name: Windows 7 Professional
    .NET 2.0.50727.8762 / MEMORY: 8046 MB (5447 MB)
    report Date: 18.11.2017 19-58-41 +01:00 GMT
    game: lineage2 (EU), env: l2eu_live, cfg: default, x32
    path: D:\Games\LineageII EU


    Download the LSP list
    http://www.check4game.com/proc/lsp.txt => OK

    WinSock2 NameSpace_Catalog
    %SystemRoot%\system32\NLAapi.dll (6.1.7601.17964)
    %SystemRoot%\system32\napinsp.dll (6.1.7600.16385)
    %SystemRoot%\system32\pnrpnsp.dll (6.1.7600.16385)
    %SystemRoot%\system32\pnrpnsp.dll (6.1.7600.16385)
    %SystemRoot%\System32\mswsock.dll (6.1.7600.16385)
    %SystemRoot%\System32\winrnr.dll (6.1.7600.16385)
    %SystemRoot%\system32\wshbth.dll (6.1.7601.17514)

    WinSock2 Protocol_Catalog
    %SystemRoot%\system32\mswsock.dll (6.1.7600.16385)

    Download the list of incompatible processes
    http://www.check4game.com/proc/proc.txt => OK

    Process list
    4game-service.exe : 4game client service (3.6.2.257)
    4updater.exe : 4game updater application (1.1.8.0)
    !--- aswidsagenta.exe : C:\Program Files\AVAST Software\Avast\x64\aswidsagenta.exe ---!
    aswidsagenta.exe : Avast Behavior Shield (17.8.3.17554)
    atieclxx.exe : AMD External Events Client Module (6.14.11.1199)
    atiesrxx.exe : AMD External Events Service Module (6.14.11.1199)
    audiodg.exe : audiodg.exe
    AvastSvc.exe : Avast Service (17.8.3705.0)
    AvastUI.exe : Avast Antivirus (17.8.3705.249)
    CCC.exe : Catalyst Control Center: Host application (4.5.0.0)
    check4game.exe : check4game (2.2.4.0)
    chrome.exe (9) : Google Chrome (62.0.3202.94)
    conhost.exe : Host okna konsoli (6.1.7600.16385)
    csrss.exe (2) : Proces wykonawczy klienta/serwera (6.1.7600.16385)
    dllhost.exe : COM Surrogate (6.1.7600.16385)
    dwm.exe : Menedżer okien pulpitu (6.1.7600.16385)
    explorer.exe : Eksplorator Windows (6.1.7600.16385)
    GoogleUpdate.exe : Google Installer (1.3.31.5)
    lsass.exe : Local Security Authority Process (6.1.7601.23915)
    lsm.exe : Usługa Menedżer sesji lokalnej (6.1.7600.16385)
    MOM.exe : Catalyst Control Center: Monitoring program (4.5.0.0)
    !--- plays_service.exe : C:\Program Files (x86)\Raptr Inc\PlaysTV\plays_service.exe ---!
    plays_service.exe : Plays.tv Video Recorder (1.27.3.0)
    (2252) PnkBstrA.exe : C:\Windows\SysWOW64\PnkBstrA.exe
    (2304) PnkBstrB.exe : C:\Windows\SysWOW64\PnkBstrB.exe
    SearchIndexer.exe : Indeksator programu Microsoft Windows Search (7.00.7600.16385)
    services.exe : Usługi i aplikacja Kontroler (6.1.7600.16385)
    smss.exe : \Device\HarddiskVolume2\Windows\System32\smss.exe
    spoolsv.exe : Spooler SubSystem App (6.1.7600.16385)
    svchost.exe (14) : Proces hosta dla usług systemu Windows (6.1.7600.16385)
    TiltWheelMouse.exe : pximouse (1.0.0.2)
    wininit.exe : Aplikacja uruchamiania systemu Windows (6.1.7600.16385)
    winlogon.exe : Aplikacja logowania systemu Windows (6.1.7601.17514)
    WmiPrvSE.exe : WMI Provider Host (6.1.7601.17514)
    wmpnetwk.exe : Usługa udostępniania w sieci programu Windows Media Player (12.0.7600.16385)

    Services list
    4game-service : 4game-service
    AMD External Events Utility : AMD External Events Utility
    aswbIDSAgent : aswbIDSAgent
    avast! Antivirus : Avast Antivirus
    "C:\Program Files\AVAST Software\Avast\AvastSvc.exe"
    DiagTrack : Diagnostics Tracking Service
    gpsvc : Klient zasad grupy
    PlaysService : Plays.tv Update Service (PlaysService)
    PnkBstrA : PnkBstrA
    PnkBstrB : PnkBstrB
    Spooler : Bufor wydruku
    stisvc : Windows Image Acquisition (WIA)
    (404) WinHttpAutoProxySvc : Usługa autowykrywania serwera proxy w sieci Web WinHTTP
    C:\Windows\system32\svchost.exe -k LocalService
    Dll=winhttp.dll
    WMPNetworkSvc : Usługa udostępniania w sieci programu Windows Media Player
    WSearch : Windows Search
     
  5. krege

    krege User

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    Avast Behavior Shield could interfere. Reinstall Avast but be sure you unchecked Avast Behavior Shield from been installed.

    Anyway, does the problem persist?
     
  6. Haron

    Haron User

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    Uninstalled avast, still update 0%
     
  7. krege

    krege User

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    Have you enough free space?
     
  8. Haron

    Haron User

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    Yes ofcourse.
     
  9. Haron

    Haron User

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    Suddenly after today maintenance the game has installed. Still lost 1 week PA and 1 week of event. GG
     
  10. krege

    krege User

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    Locked then.
     
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