Lost paquets issue

hi all

i come to seek your help 'cause i've tried everything i can and i still have problems with lineage 2 connection

so i often got what seems to be "lag spike" (1 to 5 sec where i can't do nothing) and sometimes got disconnected with no reason ...


i'm using windows 7 + avira (have tried both with avira protection on and off )
have cable internet connection with avarage 30mb/s and 5ms ping on speedtest.net

i've made a ping -t 109.105.156.11 (seems to be game server) for 5min and here is what i got with paquets

sent paquets : 300 /// received paquets 269 /// lost 31 (10%)

times : min 21ms /// max 80 ms /// avarage 35 ms

i don't know if 10% lost is "big" but i think my problems comes from this ...

so if u guys have any advice to help me it would be very apreciated

ty by advance

 

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regards