gender change 2 weeks and nothing

ok so im posting this again . as i have my gender change ticket for 2 weeks now and made a question just as instructed for a third time now ( "after purchasing the item, it should be either in character's inventory or private warehouse
the service is available for same-account characters
when you've got your gender change ticket in your inventory or warehouse, you should create a ticket at our support
click ask a question
choose the l2store category
choose the i want to change my character's gender sub-category
fill in all required fields
submit your ticket
and you're done! ticket will be processed within the next 5 days.")and nothing . last time i posted i was asked for a ticket number ,but theres no number on it . if there is one please tell me how to find it , thanks.

here i found my question reference which is : 7259-qdxc-7758 , i hope that will help .

 

please notice that gender can be changed only after submitting a request via support service as it does not change your gender automatically.
question has been given in the corresponding request.

 

ticket number has been passed on to be checked, in the future please just send one of us a pm with your ticket number and a brief description of the problem, we will see it quicker that way