I have a problem to play the game

i can't download updates and play the game! thanks

 

thread moved to appropriate section.

 

hi,
i need some information from you.
1. update starts?
2. in what moment update stop?
3. what av/firewall you have?
4. do you have added exeption on them?
5. can you put some screen?

best reagrds

 

hello, weeks ago on you seen screenshot in red circle, was a button and i click on update, but now, don't see the update, the web don't give the posibility for click on update, only look lineage 2 and not more. i have kaspersky antivirus

 

hi,
ok so the problem is no button.
please read this: https://forum.4game.com/showthread.php?t=6471&p=59942&viewfull=1#post59942 and make sure you have correct av configuration.

after that if you still don't have button please try this:

buttons issue.

i discovered that the lack of buttons on the page can also be caused by .. move / delete / generally any action with shortcuts 4game. when do you have a folder with shortcuts in the start -> all programs -> etc.. don't move/touch/delete them at all!
i did it and the consequences were painful - i left only shortcut from app which stays in tray, i removed the rest of them, and what? no play button.
reinstalling -> everything works again.

 

hello there,

you can see actual solutions and issues' statuses here.
additional instructions could be found here.
here you can download client-check application.
if you can't find a solution for your issue you always can ask for moving the thread back into the main branch.

best regards,