I can not get into the game

i can not get into the game, was playing with a character and i went out to get another, but will not let me connect, i've tried from the beginning and does not work. i get the message: "you have been disconnected from the server. please login again", and sometimes write "account is already in use unable to log in".
tell me i should do. thanks

 

thread moved to appropriate section.

 

hi,
do you use mumble voice communicator?

best regards

 

hello there,

you can see actual solutions and issues' statuses here.
additional instructions could be found here.
here you can download client-check application.
if you can't find a solution for your issue you always can ask for moving the thread back into the main branch.

best regards,