disconnected error

Hello since last friday, when load a new client while I am in screen selection the second I choose server I get disconnect error(you have been disconnected from the server).

I tried to restart pc, repair the client, reinstall the client but still nothing.

here are the diagnostic result.

check4game ver=2.2.4, uptime=5m, ra
CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz
VIDEO: AMD Radeon HD 7700 Series / 21.19.411.0 / 20170113
DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1080
OS(64) Microsoft Windows NT 6.1.7601 Service Pack 1
OS Name: Windows 7 Professional
.NET 2.0.50727.5485 / MEMORY: 16328 MB (11963 MB)
report Date: 05.07.2017 17-07-02 +03:00 GMT
game: lineage2 (EU), env: l2eu_live, cfg: default, x32
path: C:\LineageII EU

Checking 185.47.157.161:2106 (Login server) (194 bytes) => OK
Checking path vi trace.inn.eu
Datetime: 5/07/2017 17:07
Location: Greece, Attiki, Athens
traceroute 94.71.130.192
Start: Wed Jul 5 1711 2017
HOST: trace1-lc.lux.inn.eu Loss% Snt Last Avg Best Wrst StDev
1.|-- 185.47.156.75 0.0% 10 0.1 0.1 0.1 0.1 0.0
2.|-- 185.47.156.33 0.0% 10 0.2 0.2 0.2 0.3 0.0
3.|-- 185.47.156.5 0.0% 10 0.3 0.3 0.2 0.3 0.0
4.|-- static-31-204-88-145.telindustelecom.lu 0.0% 10 0.9 1.0 0.7 2.3 0.3
5.|-- lxb-btbg-bb2-link.telindustelecom.lu 0.0% 10 1.1 1.1 1.1 1.2 0.0
6.|-- ge0-3.ams.OTEglobe.net 0.0% 10 7.3 7.4 7.3 7.5 0.0
7.|-- 62.75.5.225 0.0% 10 57.0 56.9 56.6 57.0 0.0
8.|-- nyma-asr99a-hu-0-0-0-3.ath.OTEGlobe.gr 0.0% 10 52.4 52.2 52.0 52.5 0.0
9.|-- maro7609a-nyma-crsa-1.backbone.otenet.net 0.0% 10 53.8 52.5 52.3 53.8 0.3
10.|-- 79.128.245.74 0.0% 10 53.0 53.9 53.0 58.6 1.6
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

Checking trace to 185.47.157.161 (tracert.exe)
1 <1 ms <1 ms <1 ms speedport-entry-2i.ote.gr [192.168.1.1]
2 7 ms 8 ms 7 ms 80.106.108.1
3 8 ms 10 ms 10 ms 79.128.245.77
4 8 ms 7 ms 8 ms nyma-crsb-maro7609a-2.backbone.otenet.net [79.128.226.77]
5 8 ms 8 ms 7 ms kolasr01-hu-0-1-0-3.ath.OTEGlobe.gr [62.75.3.153]
6 57 ms 57 ms 57 ms 62.75.4.106
7 64 ms 64 ms 64 ms 80.249.210.155
8 65 ms 64 ms 64 ms static-31-204-89-4.telindustelecom.lu [31.204.89.4]
9 69 ms 66 ms 89 ms static-31-204-88-146.telindustelecom.lu [31.204.88.146]
10 69 ms 69 ms 69 ms 185.47.156.6
11 69 ms 69 ms 69 ms 185.47.156.72
12 * * * Request timed out.
13 66 ms 64 ms 64 ms 185.47.157.161
Computing statistics for 242 seconds...

Checking trace to 185.47.156.230 (pathping.exe)
0 Sigerou-PC [192.168.1.2]
1 speedport-entry-2i.ote.gr [192.168.1.1]
2 80.106.108.1
3 79.128.245.73
4 nyma-crsa-maro7609a-1.backbone.otenet.net [79.128.226.29]
5 62.75.3.157
6 * * *
0 Sigerou-PC [192.168.1.2]
1 0ms 0/ 100 = 0% 0/ 100 = 0% speedport-entry-2i.ote.gr [192.168.1.1]
2 8ms 0/ 100 = 0% 0/ 100 = 0% 80.106.108.1
3 8ms 0/ 100 = 0% 0/ 100 = 0% 79.128.245.73
4 7ms 0/ 100 = 0% 0/ 100 = 0% nyma-crsa-maro7609a-1.backbone.otenet.net [79.128.226.29]
5 7ms 0/ 100 = 0% 0/ 100 = 0% 62.75.3.157

Checking trace to 185.47.156.230 (tracert.exe)
1 <1 ms <1 ms <1 ms speedport-entry-2i.ote.gr [192.168.1.1]
2 7 ms 8 ms 14 ms 80.106.108.1
3 8 ms 7 ms 7 ms 79.128.245.73
4 8 ms 8 ms 8 ms nyma-crsa-maro7609a-1.backbone.otenet.net [79.128.226.29]
5 8 ms 8 ms 8 ms 62.75.3.157
6 43 ms * * 62.75.6.30
7 61 ms 55 ms 58 ms gw-br02.frankfurt.telindus.lu [80.81.194.209]
8 54 ms 54 ms 55 ms static-31-204-88-146.telindustelecom.lu [31.204.88.146]
9 59 ms 59 ms 59 ms 185.47.156.230

Checking trace to frostsecurity.net (tracert.exe)
1 1 ms 1 ms <1 ms speedport-entry-2i.ote.gr [192.168.1.1]
2 8 ms 8 ms 7 ms 80.106.108.1
3 8 ms 8 ms 7 ms 79.128.245.77
4 8 ms 8 ms 8 ms nyma-crsb-maro7609a-2.backbone.otenet.net [79.128.226.77]
5 7 ms 8 ms 7 ms kolasr01-hu-0-1-0-3.ath.OTEGlobe.gr [62.75.3.153]
6 51 ms 52 ms 51 ms 62.75.5.42
7 51 ms 51 ms 51 ms linx-224.retn.net [195.66.224.193]
8 88 ms 88 ms 88 ms ae3-10.RT1.M9.MSK.RU.retn.net [87.245.232.189]
9 90 ms 90 ms 90 ms GW-Innova.retn.net [87.245.255.138]
10 90 ms 90 ms 91 ms 109.105.133.162
11 93 ms 92 ms 92 ms 5.63.128.6
12 92 ms 92 ms 93 ms 5.63.128.33
13 91 ms 92 ms 92 ms 109.105.138.1

Checking trace to cdn.inn.eu (tracert.exe)
1 <1 ms <1 ms <1 ms speedport-entry-2i.ote.gr [192.168.1.1]
2 8 ms 7 ms 8 ms 80.106.108.1
3 8 ms 8 ms 7 ms 79.128.245.77
4 8 ms 8 ms 8 ms nyma-crsb-maro7609a-2.backbone.otenet.net [79.128.226.77]
5 7 ms 7 ms 7 ms kolasr01-hu-0-1-0-3.ath.OTEGlobe.gr [62.75.3.153]
6 52 ms 51 ms 52 ms 62.75.5.42
7 51 ms 51 ms 51 ms linx-224.retn.net [195.66.224.193]
8 88 ms 88 ms 88 ms ae3-10.RT1.M9.MSK.RU.retn.net [87.245.232.189]
9 90 ms 112 ms 91 ms GW-Innova.retn.net [87.245.255.138]
10 90 ms 90 ms 91 ms 109.105.133.162
11 92 ms 92 ms 92 ms 5.63.128.6
12 91 ms 92 ms 92 ms 5.63.128.33
13 92 ms 92 ms 92 ms 109.105.138.1

Checking 185.47.156.230:7777 (Core) => OK
Checking 185.47.156.230:17453 (Core) (219 bytes) => OK
Checking 185.47.156.232:7777 (Ramona) => OK
Checking 185.47.156.232:17453 (Ramona) (211 bytes) => OK
Checking 109.105.156.21:7777 (PTS) => ERR
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 109.105.156.21:7777
Checking 109.105.156.21:17453 (PTS) => ERR
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 109.105.156.21:17453
​

I did the same thread in classic forum, sorry my bad.

 

I see no Internet issues here. Try to add th client in anti-virus exceptions. If not help, make ticket in Support (https://eu.4gamesupport.com/).

 

I filled a ticket 5 days ago... and today I got my answer. To remove any vpn I use. I don't use vpn.
Also I remove antivirus and still nothing. I even try to disable firewall.

And at the end of the diagnostic I am getting error...

 

You mean the one with PTS? It's OK.

You could try to post the result of process diagnostics from the same utility here. May be it will give some clue.

 

Checking 109.105.156.21:7777 (PTS) => ERR
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 109.105.156.21:7777
Checking 109.105.156.21:17453 (PTS) => ERR
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 109.105.156.21:17453
At the end of the diagnostic I get this error. For some reason I cannot connect.

 

It's a PTS statistics. You should not be able to connect it, that's OK.

 

Correct me if I am wrong, but, I think I am not the only one who has this problem.
It happened 10 days ago, friday was the day after a server disconnect spree.
Support answers every 2 - 3 days. With this tempo problem will be fixed in months.
Can someone help me ?

 

In case of non-available of one server while able to login into another the official position is: issue to Support. That's all, sorry.