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PC freeze / crash when exiting l2

Discussion in 'Archive' started by Loree, Jun 2, 2018.

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  1. Loree

    Loree User

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    Hi,
    since 2 days my pc has been crashing (freezing, manual shutdown required) whenever i exit l2. There is no error message or anything.
    I did a full check on client and reinstalled 4game but nothing changed.

    - I don't have faceit installed (i saw in archive)
    - I did not change / install anything lately.
    - operating system: win10 64

    Any suggestions?

    Best regards.
     
  2. Constance9

    Constance9 Moderator

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    Hey,

    try to process diagnostic with check4game. Also you can try make clear installation. If you have NVIDIA, do you maybe using latest 397.93 drivers? Do you have same problems with other games?
     
  3. krege

    krege Tech moderator 4game Global moderator

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    x32 or x64?
    Anyway, post result of process diagnostics please as recommended above.
     
  4. Troy

    Troy User

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    Have you got FACEIT anti-cheat program installed?

    If yes it will always keep crashing and only solution I found is uninstalling it (I just kept .exe in desktop and installed faceit everytime I wanted to play, uninstalled after).

    If not, good luck with your problem, hope you find a solution!
     
  5. Loree

    Loree User

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    - Win 10 x64
    - i don't have FACEIT
    - i have latest NVIDIA 397.93 drivers
    - no issues with any other game

    - no errors found with process diagnostics

    process diagnostics log:
    check4game ver=2.2.6, uptime=1d 2h 4m, ra
    CPU: Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz
    VIDEO: NVIDIA GeForce GTX 1060 6GB / 24.21.13.9793 / 20180522
    DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1080
    OS(64) Microsoft Windows NT 6.3.17134.81
    OS Name: Windows 10 Home 1803
    .NET 2.0.50727.8922 / MEMORY: 16320 MB (12520 MB)
    report Date: 04.06.2018 9-49-16 +02:00 GMT
    game: lineage2classic (EU), env: cleu_live, cfg: default, x32
    path: C:\Program Files (x86)\Lineage 2 EU


    nvspcap.dll size = 2164192 bytes

    WinSock2 NameSpace_Catalog
    %SystemRoot%\system32\napinsp.dll (10.0.17134.48)
    %SystemRoot%\system32\pnrpnsp.dll (10.0.17134.48)
    %SystemRoot%\system32\pnrpnsp.dll (10.0.17134.48)
    %SystemRoot%\system32\NLAapi.dll (10.0.17134.1)
    %SystemRoot%\System32\mswsock.dll (10.0.17134.48)
    %SystemRoot%\System32\winrnr.dll (10.0.17134.1)

    WinSock2 Protocol_Catalog
    %SystemRoot%\system32\mswsock.dll (10.0.17134.48)

    Process list
    4game-service.exe : 4game client service (3.6.2.265)
    ApplicationFrameHost.exe : Application Frame Host (10.0.17134.1)
    armsvc.exe : Adobe Acrobat Update Service (1.824.26.5200)
    AsSysCtrlService.exe : C:\Program Files (x86)\ASUS\AsSysCtrlService\1.00.22\AsSysCtrlService.exe
    audiodg.exe : Windows Graphisolierung für Audiogeräte (10.0.17134.48)
    avp.exe : avp.exe
    avpui.exe : Kaspersky Anti-Virus (19.0.0.1088)
    browser_broker.exe : Browser_Broker (11.00.17134.1)
    check4game.exe : check4game (2.2.6.0)
    conhost.exe : Host für Konsolenfenster (10.0.17134.48)
    csrss.exe (2) : csrss.exe
    ctfmon.exe : CTF-Ladeprogramm (10.0.17134.48)
    dllhost.exe (2) : COM Surrogate (10.0.17134.1)
    dwm.exe : Desktopfenster-Manager (10.0.17134.48)
    explorer.exe : Windows-Explorer (10.0.17134.48)
    FNPLicensingService.exe : Activation Licensing Service (11.14.1.1 build 201886)
    FNPLicensingService64.exe : Activation Licensing Service (11.14.1.1 build 201886)
    fontdrvhost.exe (2) : Usermode Font Driver Host (10.0.17134.1)
    GameScannerService.exe : GameScannerService (1.0.6.2843)
    GoogleCrashHandler.exe : Google Crash Handler (1.3.33.17)
    GoogleCrashHandler64.exe : Google Crash Handler (1.3.33.17)
    hydra_service.exe : Process manager service for MPI applications (2017.0.3)
    IAStorDataMgrSvc.exe : IAStorDataSvc (15.2.0.1020)
    IAStorIcon.exe : IAStorIcon (15.2.0.1020)
    IPROSetMonitor.exe : Intel® PROSet Monitoring Service (21.1.20.0)
    jhi_service.exe : Intel(R) Dynamic Application Loader Host Interface (11.6.0.1030)
    ksde.exe : Kaspersky Secure Connection (18.0.0.405)
    ksdeui.exe : Kaspersky Secure Connection (18.0.0.405)
    LMS.exe : Intel(R) Local Management Service (11.6.0.1030)
    LockApp.exe : LockApp.exe (10.0.17134.1)
    lsass.exe : \Device\HarddiskVolume3\Windows\System32\lsass.exe
    Memory Compression : Memory Compression
    Microsoft.Photos.exe : Microsoft.Photos.exe (2018.18041.1521000000-release2018.05)
    MicrosoftEdge.exe : Microsoft Edge (11.00.17134.81)
    MicrosoftEdgeCP.exe (5) : Microsoft Edge Content Process (11.00.17134.48)
    MSASCuiL.exe : Windows Defender notification icon (4.13.17134.1)
    nvcontainer.exe (3) : C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe
    NVDisplay.Container.exe (2) : C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
    NVIDIA Share.exe (3) : NVIDIA Share (rel_03_14/5ef5d67)
    NVIDIA Web Helper.exe : NVIDIA Web Helper Service (6.12.2)
    nvsphelper64.exe : NVIDIA ShadowPlay Helper (3.14.0.139)
    NvTelemetryContainer.exe : C:\Program Files (x86)\NVIDIA Corporation\NvTelemetry\NvTelemetryContainer.exe
    OfficeClickToRun.exe : Microsoft Office Click-to-Run (SxS) (16.0.9330.2087)
    OneDrive.exe : Microsoft OneDrive (18.065.0329.0002)
    pdf24.exe : PDF24 Creator (8.2.4)
    (3568) PnkBstrA.exe : C:\WINDOWS\SysWOW64\PnkBstrA.exe
    (14844) PnkBstrB.exe : C:\WINDOWS\SysWOW64\PnkBstrB.exe
    Registry : Registry
    RtkNGUI64.exe : Realtek HD Audio-Manager (1.0.602.1)
    RuntimeBroker.exe (10) : Runtime Broker (10.0.17134.1)
    RzSDKServer.exe : Razer Chroma SDK REST Server (2.8.0.0)
    RzSDKService.exe : Razer Chroma SDK Service (2.8.6.0)
    SearchIndexer.exe : Microsoft Windows Search-Indexerstellung (7.0.17134.48)
    SearchUI.exe : Search and Cortana application (10.0.17134.81)
    SecurityHealthService.exe : SecurityHealthService.exe
    services.exe : services.exe
    SettingSyncHost.exe : Host Process for Setting Synchronization (10.0.17134.1)
    SgrmBroker.exe : SgrmBroker.exe
    ShellExperienceHost.exe : Windows Shell Experience Host (10.0.17134.1)
    sihost.exe : Shell Infrastructure Host (10.0.17134.1)
    SkypeHost.exe : Microsoft Skype (12.1815.209.0)
    smartscreen.exe : Windows Defender SmartScreen (10.0.17134.48)
    smss.exe : smss.exe
    spoolsv.exe : Spoolersubsystem-Anwendung (10.0.17134.48)
    SpotifyWebHelper.exe (2) : SpotifyWebHelper (1.0.80.474)
    Steam.exe : Steam Client Bootstrapper (01.00.00.01)
    SteamService.exe : Steam Client Service (01.00.00.01)
    steamwebhelper.exe (5) : Steam Client WebHelper (01.00.00.01)
    svchost.exe (66) : Hostprozess für Windows-Dienste (10.0.17134.48)
    taskhostw.exe : Hostprozess für Windows-Aufgaben (10.0.17134.48)
    Taskmgr.exe : Task-Manager (10.0.17134.48)
    Uimam.UwpMail.App.exe : C:\Program Files\WindowsApps\4659BB81.GMXMail_2.21.22.0_x64__9r8rjdwa12808\Uimam.UwpMail.App.exe
    Video.UI.exe : Video Application (10.18041.146100000-18041)
    wininit.exe : wininit.exe
    winlogon.exe : Windows-Anmeldeanwendung (10.0.17134.48)
    WinStore.App.exe : Store (11804.1001.10.0)
    (8184) WmiPrvSE.exe : WMI Provider Host (10.0.17134.1)
    C:\WINDOWS\sysWOW64\wbem\wmiprvse.exe -Embedding

    Services list
    4game-service : 4game-service
    AdobeARMservice : Adobe Acrobat Update Service
    AsSysCtrlService : ASUS System Control Service
    Audiosrv : Windows-Audio
    AVP19.0.0 : Kaspersky Anti-Virus Service 19.0.0
    ClickToRunSvc : Microsoft Office Click-to-Run Service
    DiagTrack : Benutzererfahrung und Telemetrie im verbundenen Modus
    DusmSvc : Datennutzung
    FlexNet Licensing Service : FlexNet Licensing Service
    FlexNet Licensing Service 64 : FlexNet Licensing Service 64
    IAStorDataMgrSvc : Intel(R) Rapid Storage Technology
    impi_hydra : Intel(R) MPI Library Hydra Process Manager
    Intel(R) PROSet Monitoring Service : Intel(R) PROSet Monitoring Service
    jhi_service : Intel(R) Dynamic Application Loader Host Interface Service
    KSDE2.0.0 : Kaspersky Secure Connection Service 2.0.0
    LMS : Intel(R) Management and Security Application Local Management Service
    NvContainerLocalSystem : NVIDIA LocalSystem Container
    NVDisplay.ContainerLocalSystem : NVIDIA Display Container LS
    NvTelemetryContainer : NVIDIA Telemetry Container
    PDF24 : PDF24
    PnkBstrA : PnkBstrA
    Razer Chroma SDK Server : Razer Chroma SDK Server
    Razer Chroma SDK Service : Razer Chroma SDK Service
    Razer Game Scanner Service : Razer Game Scanner
    SecurityHealthService : Windows Defender Security Center Service
    SEMgrSvc : Zahlungs- und NFC/SE-Manager
    SgrmBroker : Broker für Laufzeitüberwachung der Systemüberwachung
    Spooler : Druckwarteschlange
    Steam Client Service : Steam Client Service
    Wcmsvc : Windows-Verbindungs-Manager
    WSearch : Windows Search
    CDPUserSvc_a122a7 : Benutzerdienst für die Plattform für verbundene Geräte_a122a7
    OneSyncSvc_a122a7 : Synchronisierungshost_a122a7
    PimIndexMaintenanceSvc_a122a7 : Kontaktdaten_a122a7
    UnistoreSvc_a122a7 : Benutzerdatenspeicher _a122a7
    UserDataSvc_a122a7 : Benutzerdatenzugriff_a122a7
    WpnUserService_a122a7 : Windows-Pushbenachrichtigungs-Benutzerdienst_a122a7
    PnkBstrB : PnkBstrB
     
    Last edited: Jun 4, 2018
  6. krege

    krege Tech moderator 4game Global moderator

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    Try to uninstall Kaspersky. There is a known issue with its latest version. Or find the previous one.
     
  7. Ziemann65

    Ziemann65 User

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    The Problem ist Kaspersky. i uninstall the version 19 and install a older Version. After this i have no Prloblem.
     
    haiduk likes this.
  8. Loree

    Loree User

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    I wonder if there is another option than uninstalling / downgrading Kaspersky, i got troubles finding an old version.
    And is there hope that l2 might work with latest Kaspersky in future?
     
  9. krege

    krege Tech moderator 4game Global moderator

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    Didn't you try to add game folder to exclusions?
     
  10. krege

    krege Tech moderator 4game Global moderator

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    Outdated topic. Archived.
     
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