Now authorization on the 4game platform occurs only through the interface of the New 4game. In this topic you will find a variety of solutions to common errors and get answers to the most popular questions about the New 4game. Problem: an error occurs when you try to enter your account through the 4game (Internal error, http response has text…). Solution: Use your email address instead of login. If the problem is still actual, try to sign in through the site. Problem: in a second after signing in the launcher you are thrown back to the authorization window. Solution: Re-enter login and password manually without using a saved session. Question: I used to enter the game through the website, how can I specify the path to the game for the launcher without reinstalling? Answer: Click the “install” button in the upper right corner of your screen. 4game center will find the game on your computer itself and will update it to the latest version. If for some reason the game isn’t found automatically, then specify the path to it in the appeared window. Question: How to make a quick switch between the accounts? Answer: you have to exit the current account using Alt+Q, then go to the previously saved account or enter a login and password for the new one. Question: Do I have a possibility to enter the game with several accounts at the same time? Answer: You can not do it at the same time, but you can make a quick switch between the saved accounts and log in one by one. Problem: During installation on Windows 7, 4game launcher center pops up the message “program has stopped working”. Solution: Install the Windows KB4019990 update, using the following link. Question: Where in the 4game launcher can I find information about the number of remaining days of subscription in the Lineage 2 Classic? Answer: at the moment this information can only be found on the website https://eu.4game.com/lineage2classic/play/ Question: I don't remember/lost access to email or phone number connected to my account, so I can't enter the confirmation code. Answer: Contact support via email. In order to do this, you need to write a letter to firstname.lastname@example.org. Please, specify the following information, if possible (it will speed up the process of recovering): • All emails and phone numbers, connected to the account at different times. • Screenshots from the payment system or scanned checks of the oldest payments (over 3 months). Screenshots of letters with payment alerts from the 4game are not suitable. • Links to all social media pages, connected to the account. • The approximate date and town of the account registration. • Full name (as stated in the account) and document number (the series and the last 2 numbers), if they are specified in the account. • Character nicknames and their servers. • List of blocks (if you had them) with the approximate dates and reasons for blocking. • An estimated date of last log in to the account. This topic will be complemented with typical questions and problems.