Hello, dear User. We are always willing to help you restore your items. The main thing is – you should have 10 same colored Excelsiars type C (except White, Black and Yellow Excelsiars). If you occasionally sold your item to NPC, you can restore it by doing the following: - get 10 same colored type-C Excelsiars (except Black, White and Yellow) - Create a ticket to our support team with the theme “Item sold to NPC” - Mention all required information, such as: ! The description of sold item ! Approximate item sale time - Excelsiars should be in your character’s inventory, from where it will be taken by specialist, during item restoration process. * Be careful, MAU keys are not restorable. We await your message. Yours, RFO EU Team.