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Disconnect from server help me please!!!

Discussion in 'Technical Questions' started by Nightblue, Sep 11, 2019 at 2:51 PM.

  1. Nightblue

    Nightblue User

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  2. casillias

    casillias Technical specialist Innova Group

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    How often? After what time online?
     
    Nightblue likes this.
  3. AlexCEO

    AlexCEO User

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    just restart your modem, I think your IP has been baned I was having the same problem on ruRO...
     
  4. Nightblue

    Nightblue User

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    Üzgünüm, biraz zayıf çeviri ile yazıyorum.
    yesterday evening at about 10 o'clock, as the game was about 2 hours, no break failure . started to break like 12 every 2 3 minutes break was happening. rag exe message comes and I'm breaking. You have been disconnect from frost security rag.exe this error. Always
     
  5. casillias

    casillias Technical specialist Innova Group

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    Tell me your login or email in PM
     
  6. casillias

    casillias Technical specialist Innova Group

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    Please send the full log of Process diagnostics via http://www.check4game.com/lineage2.en.html run as the PC admin. You can launch utility from anywhere you want. And don't pay attention to the fact that it does not understand the game.
     
  7. Nightblue

    Nightblue User

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    I really dont understand how this iş done.
     
  8. Nightblue

    Nightblue User

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    Rusça bu program anlamadim
    Sep 11, 2019 at 9:41 PM
    I try fix that. But this program russian.. still disconnect
     
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  9. Nightblue

    Nightblue User

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    check4game ver=2.2.8, uptime=18m, ra
    CPU: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
    VIDEO: AMD Radeon R5 M330 / 15.201.1101.0 / 20150806
    VIDEO: Intel(R) HD Graphics 5500 / 20.19.15.5063 / 20181029
    DeviceName: DISPLAY1, BPP: 32, P:True, 1366x768
    OS(x64) Microsoft Windows NT 6.3.17134.1006
    OS Name: Windows 10 Home Single Language 1803/ 22.05.2018
    .NET 4.7.2 (461808) / MEMORY: 4011 MB (970 MB)
    report Date: 11.09.2019 22-03-39 +03:00 GMT
    game: N/A, env: N/A, cfg: N/A, N/A
    path: C:\Users\hp\Downloads\check4game.2.2.8 (5)
     
  10. Gwydion

    Gwydion User

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    Hi, i have also this problem since yesterday. i send u a Pm @casillias but as said. i can log in but getting disconnected after exactly 1min of game on every account i could try.

    EDIT: I can play now. i launched an other account and didnt disconnected after 1min so i tried on main account and now all working.. hope it will stay like this..
     
    Last edited: Sep 11, 2019 at 10:20 PM
  11. Nightblue

    Nightblue User

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    Time is 22.00 now no disconnect...this server is crazy...
     
  12. Nightblue

    Nightblue User

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    you are testing people to play this game.
    I don't know how to do the things you say.this is ragnarok. A old game.
    absurd u making a absurd things for 17 years game...
    Sep 11, 2019 at 11:36 PM
    This is ragnarok.... just start and play...
     
  13. Nightblue

    Nightblue User

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    check4game ver=2.2.8, uptime=31m, ra
    CPU: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
    VIDEO: AMD Radeon R5 M330 / 15.201.1101.0 / 20150806
    VIDEO: Intel(R) HD Graphics 5500 / 20.19.15.5063 / 20181029
    DeviceName: DISPLAY1, BPP: 32, P:True, 1366x768
    OS(x64) Microsoft Windows NT 6.3.17134.1006
    OS Name: Windows 10 Home Single Language 1803/ 22.05.2018
    .NET 4.7.2 (461808) / MEMORY: 4011 MB (1858 MB)
    report Date: 12.09.2019 0-57-22 +03:00 GMT
    game: N/A, env: N/A, cfg: N/A, N/A
    path: C:\Users\hp\Downloads


    Download the LSP list
    https://www.check4game.com/proc/lsp.txt => OK

    WinSock2 NameSpace_Catalog
    %SystemRoot%\system32\napinsp.dll (10.0.17134.883)
    %SystemRoot%\system32\pnrpnsp.dll (10.0.17134.883)
    %SystemRoot%\system32\pnrpnsp.dll (10.0.17134.883)
    %SystemRoot%\system32\NLAapi.dll (10.0.17134.1)
    %SystemRoot%\System32\mswsock.dll (10.0.17134.883)
    %SystemRoot%\System32\winrnr.dll (10.0.17134.1)
    %SystemRoot%\System32\wshbth.dll (10.0.17134.1)

    WinSock2 Protocol_Catalog
    %SystemRoot%\system32\mswsock.dll (10.0.17134.883)

    Download the list of incompatible processes
    https://www.check4game.com/proc/proc.txt => OK

    Process list
    AGMService.exe*32 : Adobe Genuine Software Service (6.3.1.77 BuildVersion: 6.3; BuildDate: Thu Jul 04 2019 06:14:49)
    AGSService.exe*32 : Adobe Genuine Software Integrity Service (6.3.1.77 BuildVersion: 6.3; BuildDate: Thu Jul 04 2019 06:14:49)
    ApplicationFrameHost.exe : Application Frame Host (10.0.17134.1)
    atieclxx.exe : AMD External Events Client Module (6.14.11.1199)
    atiesrxx.exe : AMD External Events Service Module (6.14.11.1199)
    audiodg.exe : Windows Ses Aygıtı Grafik Yalıtımı (10.0.17134.883)
    browsercore32.exe*32 (3) : BrowserCore Chromium Native Process (64.0.3282.24)
    BTDevMgr.exe : Realtek Bluetooth BTDevManager Service Application (1.0.61.1)
    BTServer.exe : Realtek Bluetooth BTServer Application (1.0.102.1)
    CastSrv.exe : Casting protocol connection listener (10.0.17134.1)
    CCleanerBrowserCrashHandler.exe*32 : CCleaner Browser (1.5.21.0)
    CCleanerBrowserCrashHandler64.exe : CCleaner Browser (1.5.21.0)
    check4game.exe : check4game (2.2.8.0)
    conhost.exe : Konsol Penceresi Ana Bilgisayarı (10.0.17134.883)
    csrss.exe (2) : csrss.exe
    ctfmon.exe : CTF Yükleyici (10.0.17134.883)
    dasHost.exe : Device Association Framework Provider Host (10.0.17134.1)
    dllhost.exe (2) : COM Surrogate (10.0.17134.1)
    dwm.exe : Masaüstü Pencere Yöneticisi (10.0.17134.883)
    esif_assist_64.exe : Intel(R) Dynamic Platform and Thermal Framework Utility Application (8.1.10603.192)
    (4100) esif_uf.exe : Intel(R) Dynamic Platform and Thermal Framework (8.1.10603.192)
    explorer.exe : Windows Gezgini (10.0.17134.883)
    fontdrvhost.exe (2) : Usermode Font Driver Host (10.0.17134.1006)
    GoogleCrashHandler.exe*32 : Google Crash Handler (1.3.34.11)
    GoogleCrashHandler64.exe : Google Crash Handler (1.3.34.11)
    HPMSGSVC.exe*32 : HP Message Service (1.3.4.0)
    HPSupportSolutionsFrameworkService.exe : HP Support Solutions Framework Service (8.10.49.21)
    HPWMISVC.exe*32 : HP WMI Service (1.3.4.0)
    Innova.Launcher.exe*32 : 4game (1.0.0.158)
    igfxCUIService.exe : igfxCUIService Module (6.15.10.5063)
    igfxEM.exe : igfxEM Module (6.15.10.5063)
    igfxHK.exe : igfxHK Module (6.15.10.5063)
    jhi_service.exe*32 : Intel(R) Dynamic Application Loader Host Interface (11.0.0.1156)
    lsass.exe : Local Security Authority Process (10.0.17134.376)
    McAfee.TrueKey.Service.exe : McAfee TrueKey Binary (5,3,0,0)
    McAfee.TrueKey.ServiceHelper.exe : McAfee TrueKey Service helper EXE (5,3,0,0)
    McTkSchedulerService.exe : McAfee TrueKey Binary (5,3,0,0)
    mDNSResponder.exe : Bonjour Service (3,0,0,10)
    Memory Compression : Memory Compression
    MSASCuiL.exe : Windows Defender notification icon (4.13.17134.1)
    PresentationFontCache.exe : PresentationFontCache.exe (3.0.6920.8931)
    RAVBg64.exe : HD Audio Background Process (1.0.0.248)
    Registry : Registry
    RichVideo64.exe : RichVideo Module (2.0.1.7413)
    RtkAudioService64.exe : Realtek Audio Service (1.0.0.76)
    RtkBtManServ.exe : Realtek Bluetooth BTDevManager Service Application (1.1.26.1)
    RtkNGUI64.exe : Realtek HD Audio Yöneticisi (1.0.570.0)
    RuntimeBroker.exe (4) : Runtime Broker (10.0.17134.1)
    SearchFilterHost.exe : Microsoft Windows Search Filter Host (7.0.17134.915)
    SearchIndexer.exe : Microsoft Windows Search Dizin Oluşturucu (7.0.17134.883)
    SearchProtocolHost.exe : Microsoft Windows Search Protocol Host (7.0.17134.915)
    SearchUI.exe : Search and Cortana application (10.0.17134.1006)
    SecurityHealthService.exe : SecurityHealthService.exe
    sedsvc.exe : sedsvc (10.0.17134.10081)
    services.exe : services.exe
    SettingSyncHost.exe : Host Process for Setting Synchronization (10.0.17134.885)
    SgrmBroker.exe : SgrmBroker.exe
    ShellExperienceHost.exe : Windows Shell Experience Host (10.0.17134.982)
    sihost.exe : Shell Infrastructure Host (10.0.17134.1)
    smss.exe : smss.exe
    spoolsv.exe : Biriktirici Alt Sistemi Uygulaması (10.0.17134.883)
    svchost.exe (2) : svchost.exe
    (4124) svchost.exe*32 : Windows Hizmetleri için Ana Bilgisayar İşlemi (10.0.17134.1)
    c:\windows\syswow64\svchost.exe -k localdriverservice -s LDrvSvc
    svchost.exe (75) : Windows Hizmetleri için Ana Bilgisayar İşlemi (10.0.17134.883)
    SynTPEnh.exe : Synaptics TouchPad 64-bit Enhancements (19.3.31.31 16Aug17)
    SynTPEnhService.exe : 64-bit Synaptics Pointing Enhance Service (19.3.31.31 16Aug17)
    SynTPHelper.exe : Synaptics Pointing Device Helper (19.3.31.31 16Aug17)
    SystemSettingsBroker.exe : System Settings Broker (10.0.17134.1)
    taskhostw.exe : Windows Görevleri İçin Ana Bilgisayar İşlemi (10.0.17134.883)
    unsecapp.exe (2) : Sink to receive asynchronous callbacks for WMI client application (10.0.17134.1)
    Video.UI.exe : Video Application (10.19072.120100000-19072)
    wininit.exe : wininit.exe
    winlogon.exe : Windows Oturum Açma Uygulaması (10.0.17134.883)
    wlanext.exe : Windows Wireless LAN 802.11 Extensibility Framework (10.0.17134.883)
    WmiApSrv.exe : WMI Performans Ters Bağdaştırıcısı (10.0.17134.883)
    (9844) WmiPrvSE.exe*32 : WMI Provider Host (10.0.17134.1)
    C:\WINDOWS\sysWOW64\wbem\wmiprvse.exe -Embedding
    WmiPrvSE.exe (2) : WMI Provider Host (10.0.17134.1)
    WUDFHost.exe : Windows Sürücü Yapısı - Kullanıcı modu Sürücü Çerçevesi Ana Bilgisayar İşlemi (10.0.17134.883)
    YouCamService6.exe*32 : CyberLink YouCam Service (6.0.4301.0)

    Services list
    AGMService : Adobe Genuine Monitor Service
    AGSService : Adobe Genuine Software Integrity Service
    AMD External Events Utility : AMD External Events Utility
    Audiosrv : Windows Ses
    Bonjour Service : Bonjour Service
    BTDevManager : BTDevManager
    DiagTrack : Bağlı Kullanıcı Deneyimleri ve Telemetri
    DusmSvc : Veri Kullanımı
    esifsvc : ESIF Upper Framework Service
    FontCache3.0.0.0 : Windows Presentation Foundation Font Cache 3.0.0.0
    HPSupportSolutionsFrameworkService : HP Support Solutions Framework Service
    HPWMISVC : HPWMISVC
    igfxCUIService2.0.0.0 : Intel(R) HD Graphics Control Panel Service
    jhi_service : Intel(R) Dynamic Application Loader Host Interface Service
    (4124) LDrvSvc : Local Driver Service
    C:\WINDOWS\System32\svchost.exe -k LocalDriverService
    Dll=C:\Program Files (x86)\OSTotoSoft\DriverTalent\LDrvSvc.dll
    RichVideo64 : Cyberlink RichVideo64 Service(CRVS)
    RtkAudioService : Realtek Audio Service
    RtkBtManServ : Realtek Bluetooth Device Manager Service
    SecurityHealthService : Windows Defender Güvenlik Merkezi Hizmeti
    sedsvc : Windows Remediation Service
    SEMgrSvc : Ödeme ve NFC/SE Yöneticisi
    SgrmBroker : System Guard Çalışma Zamanı İzleyicisi Aracısı
    Spooler : Yazdırma Biriktiricisi
    stisvc : Windows Resim Alma (WIA)
    SynTPEnhService : SynTPEnh Caller Service
    TrueKey : McAfee True Key
    TrueKeyScheduler : McAfee True Key Scheduler
    TrueKeyServiceHelper : McAfee True Key Helper Service
    Wcmsvc : Windows Bağlantı Yöneticisi
    WlanSvc : Kablosuz Yerel Ağ Otomatik Yapılandırma
    wmiApSrv : WMI Performans Bağdaştırıcısı
    WSearch : Windows Search
    CDPUserSvc_651fc : Bağlı Cihazlar Platformu Kullanıcı Hizmeti_651fc
    OneSyncSvc_651fc : Ana Bilgisayarı Eşitle_651fc
    PimIndexMaintenanceSvc_651fc : Kişi Verileri_651fc
    UnistoreSvc_651fc : Kullanıcı Verilerini Depolama_651fc
    UserDataSvc_651fc : Kullanıcı Verilerine Erişim_651fc
    WpnUserService_651fc : Windows Anında İletme Bildirimleri Kullanıcı Hizmeti_651fc
     
  14. casillias

    casillias Technical specialist Innova Group

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  15. Nightblue

    Nightblue User

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    Download dr web and scan my computer... find 1 problem and cure. After i starting game..still frost security disconnect from server.
     
  16. casillias

    casillias Technical specialist Innova Group

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  17. Amoore

    Amoore User

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    I have that same problem

    game 2 - 3 minutes playing and disconnect from server .
     
  18. Nightblue

    Nightblue User

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    Download kaspersky and scan . No threats found. Restarting.. 1 hour no disconnect later 2 3 minutes disconnect
     
  19. casillias

    casillias Technical specialist Innova Group

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    What esle do you start with game? What programs?
     
  20. Nightblue

    Nightblue User

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    Windows defender 4 game ragnarok online eu
    Sep 12, 2019 at 6:48 PM
    Antivirüs yok and defender firewalls is closed.
    Sep 12, 2019 at 6:53 PM
    what is the problem is not able to fix it permanently
    how we can communicate more easily
    Sep 12, 2019 at 6:56 PM
    I m click 4 game launcher after choose starting ro. Just windows defender is avaible firewalls is closed.