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Install button Grey

Discussion in 'Community' started by juliantunni, Sep 3, 2021.

  1. juliantunni

    juliantunni User

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    Hey!
    This week I downloaded 4game and installed the launcher to play RO: Prime. The launcher succesfully downloaded RO: Prime. Today I tried to play the game, and 4Game launcher asked me to install it. Then comes this screen that says "Choose installation path:" but nothing happens, and the "Install" button looks disabled (grey).
    I tried deleting the path folder C:\Games\Ragnarok, deleted temp files, clean cache, re-installing 4Game, but nothing worked. I can't even find the RO: Prime files downloaded in the first place :S
    I already submitted a support ticket, but in the meanwhile... maybe some of you guys have already struggled with this and can help me?

    Innova.Launcher_XC9e3QF3i8.png
    Thanks
     
    Last edited: Sep 3, 2021
  2. NeoTiger

    NeoTiger Global moderator

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    Did you already done that in the order?

    1. Close 4game launcher, make sure it's not in the process list
    2. Go to %temp% and purge everything
    3. Eventually restart computer
    4. Re-install 4game launcher over existing installation

    With what you have written, I'm unsure if you made 1+2+3+4.
     
    juliantunni likes this.
  3. juliantunni

    juliantunni User

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    Yes I did it that way and didn't work. But I have solved it already anyway.
    It wasn't working because I was using a different internet connection. It only worked once I got back home and tried to install it again, this time with the same internet connection used to download 4game and RO prime. WEIRD, but it worked
    Thanks