Having problems with 4games launcher

Discussion in 'Community' started by Edenfy, Sep 8, 2019.

  1. Alexy9

    Alexy9 User

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    Hi! I had a similar problem with a launcher, and sometimes the issue stems from conflicts with certain background programs or Windows permissions. Try running the launcher as an administrator and temporarily disabling your antivirus/Windows Defender. Alternatively, creating a new Windows user account and running it from there may help. Sometimes, it's a minor corruption of the current profile, even after reinstallation.
     
  2. eXtide

    eXtide User

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    I had a black screen in the Inn.games / 4game launcher after installing Ragnarok Online Prime.

    This was probably related to an older Ragnarok / 4game installation on the same PC. I had RO installed on this machine before, so old 4game2.0 launcher data was either not fully uninstalled or still present, as i (re)instaled it

    The usual fixes did not solve it:
    - deleting CEF/cache folders
    - deleting temp folders
    - reinstalling the launcher
    - disabling GPU acceleration / overlays
    - unplugging DisplayLink devices
    - disabling proxy auto-detection
    The launcher process was running, but the UI stayed black. CEF was started, but no page was created. With CEF remote debugging enabled, /json/list was empty before the fix.

    I created an elevated dump of Launcher.exe and analyzed it with dotnet-dump. The main UI thread was stuck during old launcher data migration:

    LauncherApplicationMediator.ApplicationStarted
    OldLauncherDataTransferService.TryTransferOldLauncherData
    OldLauncherDataTransferService.TransferGames
    GameInstaller.Register
    GameManager.GetGameIconData

    So the launcher was hanging while trying to import old 4game2.0 data from a previous installation.

    The fix was to move the old 4game2.0 data folder out of the way:
    C:\ProgramData\Innova\4game2.0
    I renamed/moved it to a backup folder:
    C:\ProgramData\Innova\4game2.0.bak-YYYYMMDD-HHMMSS

    Admin rights were required.

    After that, the launcher started correctly. It created the browser page normally and began updating Ragnarok Online Prime instead of staying black.