Game password

hello!
i've configured the game password for lineage2, but now the system is not accepting it (it always says wrong password). i can log-in to the site, but i cannot enter the password for the game.
the "remind password" feature is not working too



edit: i've gone through the usual trobuleshoot steps like change browser / pc / clear cookies / clear history and none of that worked
edit2: also: i cannot delete it because the delete window is asking for the old password too (beside being in russian, but w/e)
last but not least, the password is number only, 6 digits....

 

bumpety bump, can someone from inova look into this? i'm sure it's something server-side
as it is now, i cannot play and i don't want to waste my old char

 

good day,

you can see actual solutions and issues' statuses here.
additional instructions could be found here.
if you can't find a solution for your issue you always can ask for moving the thread back into the main branch.

best regards,