Issues with disconnects? We can help!

hello, fellows!

we have information that some of you might have some problems with lags or disconnects. if you have problems send us the following information to this thread please:

1) when has the problem begun?
2) results of the command 'ping geo.l2.eu -l 1000 -n 100'

Spoiler

- press win+r buttons
- type 'cmd' and press enter
- in the appeared window type 'ping geo.l2.eu -l 1000 -n 100'
- right-click and choose 'mark'
- select all and press enter
- paste the received data in your message

3) results of the command 'tracert geo.l2.eu'

Spoiler

- press win+r buttons, type 'cmd' and press enter. in the appeared window type 'tracert geo.l2.eu'
- right-click and choose 'mark'
- select all and press enter
- paste the received data in your message

4) results of the winmtr for geo.l2.eu

Spoiler

- download winmtr tool from attachments or here: http://winmtr.net/download-winmtr/
- run winmtr tool
- type 'geo.l2.eu', click start button
- launch the game. let winmtr work for 20-30 minutes at least and click stop
- make a screenshot of the received data and send us

also please indicate the time when you have problems. it is really important for us!

regards,
lineage 2 team