1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Game loading error; status: 2016390

Discussion in 'Technical Issues (Archive)' started by Dr4ken, Feb 16, 2017.

Thread Status:
Not open for further replies.
  1. Dr4ken

    Dr4ken User

    Joined:
    16.02.17
    Messages:
    3
    Likes Received:
    0
    Hey, I have an issue when trying to launch the game.

    When I press play, I get the following error:
    [​IMG]
    I've searched this issue everywhere but cannot find any solutions.

    Any help provided would be awesome, Thanks.
     
  2. casillias

    casillias Technical specialist Innova Group

    Joined:
    05.04.11
    Messages:
    1,848
    Likes Received:
    115
  3. Dr4ken

    Dr4ken User

    Joined:
    16.02.17
    Messages:
    3
    Likes Received:
    0
    The game still doesn't want to launch.

    Here is the log:
    Code:
    check4game ver=2.1.4, uptime=1h 10m, ra
    CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    VIDEO: Intel(R) HD Graphics 4600 / 20.19.15.4531 / 20160929
    VIDEO: NVIDIA GeForce GTX 780 / 21.21.13.7653 / 20161229
    DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1080
    OS(64) Microsoft Windows NT 6.3.14393.693
    OS Name: Windows 10 Pro
    .NET 2.0.50727.8745 / MEMORY: 16270 MBytes
    report Date: 16.02.2017 19-56-29 +00:00 GMT
    game: lineage2eu, env: eu-l2_live, current folder =>
    E:\LineageII EU
    config=default
    
    
    nvspcap.dll size = 1464768 bytes
    Download the LSP list
    http://www.check4game.com/proc/lsp.txt => OK
    
    WinSock2 NameSpace_Catalog
    %SystemRoot%\system32\napinsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\NLAapi.dll
    %SystemRoot%\System32\mswsock.dll
    %SystemRoot%\System32\winrnr.dll
    
    WinSock2 Protocol_Catalog
    %SystemRoot%\system32\mswsock.dll
    
    Download the list of incompatible processes
    http://www.check4game.com/proc/proc.txt => OK
    
    Process list
    winlogon.exe : Windows Logon Application (10.0.14393.0)
    lsass.exe : Local Security Authority Process (10.0.14393.187)
    svchost.exe : Host Process for Windows Services (10.0.14393.0)
    dwm.exe : Desktop Window Manager (10.0.14393.0)
    WUDFHost.exe : Windows Driver Foundation - User-mode Driver Framework Host Process (10.0.14393.0)
    igfxCUIService.exe : igfxCUIService Module (6.15.10.4531)
    AvastSvc.exe : avast! Service (12.3.3154.0)
    spoolsv.exe : Spooler SubSystem App (10.0.14393.0)
    armsvc.exe : Adobe Acrobat Update Service (1.824.21.1354)
    AGSService.exe : Adobe Genuine Software Integrity Service (3.6.0.462 BuildVersion: 3.6; BuildDate: Thu Jan 19 2017 00:56:13)
    NVDisplay.Container.exe : C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
    IpOverUsbSvc.exe : IpOverUsbSvc (8.0.9903.0)
    GameScannerService.exe : GameScannerService (1.0.6.2835)
    NvTelemetryContainer.exe : C:\Program Files (x86)\NVIDIA Corporation\NvTelemetry\NvTelemetryContainer.exe
    nvcontainer.exe : C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe
    dasHost.exe : Device Association Framework Provider Host (10.0.14393.82)
    RzSDKService.exe : Razer Chroma SDK Service (1.10.0.0)
    HiPatchService.exe : HiPatchService (5.0.8.3)
    vmms.exe : Virtual Machine Management Service (10.0.14393.206)
    OriginWebHelperService.exe : OriginWebHelperService (10,4,3,15631)
    nvxdsync.exe : NVIDIA User Experience Driver Component (8.17.13.7653)
    audiodg.exe : Windows Audio Device Graph Isolation (10.0.14393.0)
    nvtray.exe : NVIDIA Settings (7.17.13.7653)
    nvcontainer.exe : C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe
    sihost.exe : Shell Infrastructure Host (10.0.14393.0)
    PresentationFontCache.exe : PresentationFontCache.exe (3.0.6920.8763)
    vmcompute.exe : Hyper-V Host Compute Service (10.0.14393.0)
    explorer.exe : Windows Explorer (10.0.14393.0)
    RuntimeBroker.exe : Runtime Broker (10.0.14393.0)
    igfxEM.exe : igfxEM Module (6.15.10.4531)
    ShellExperienceHost.exe : Windows Shell Experience Host (10.0.14393.447)
    SearchUI.exe : Search and Cortana application (10.0.14393.693)
    SearchIndexer.exe : Microsoft Windows Search Indexer (7.0.14393.0)
    taskhostw.exe : Host Process for Windows Tasks (10.0.14393.0)
    SettingSyncHost.exe : Host Process for Setting Synchronization (10.0.14393.594)
    RAVCpl64.exe : Realtek HD Audio Manager (1.0.0.845)
    GyStation.exe : Gyazo Station (2.2.0.0)
    Steam.exe : Steam Client Bootstrapper (01.00.00.01)
    SpotifyWebHelper.exe : SpotifyWebHelper (1.0.49.125)
    nvspcaps64.exe : NVIDIA Capture Server (3.3.0.95)
    ProductiveReminders.exe : Productive Reminders (1.2.0.0)
    CCleaner64.exe : CCleaner (5.26.00.5937)
    NVIDIA Share.exe : NVIDIA Share (55.2883.1519.2)
    NVIDIA Web Helper.exe : NVIDIA Web Helper Service (6.9.1)
    conhost.exe : Console Window Host (10.0.14393.0)
    steamwebhelper.exe : Steam Client WebHelper (01.00.00.01)
    RzSynapse.exe : Razer Synapse (2.20.17.116)
    SteamService.exe : Steam Client Service (01.00.00.01)
    avastui.exe : avast! Antivirus (12.3.3154.23)
    fontdrvhost.exe : Usermode Font Driver Host (10.0.14393.447)
    chrome.exe : Google Chrome (56.0.2924.87)
    MpCmdRun.exe : Microsoft Malware Protection Command Line Utility (4.10.14393.0)
    SkypeHost.exe : Microsoft Skype Preview (11.11.105.0)
    dllhost.exe : COM Surrogate (10.0.14393.0)
    WmiPrvSE.exe : WMI Provider Host (10.0.14393.0)
    check4game.exe : check4game (2.1.4.0)
    
    Services list
    AdobeARMservice : Adobe Acrobat Update Service
    AGSService : Adobe Genuine Software Integrity Service
    Audiosrv : Windows Audio
    avast! Antivirus : Avast Antivirus
    "C:\Program Files\AVAST Software\Avast\AvastSvc.exe"
    DiagTrack : Connected User Experiences and Telemetry
    FontCache3.0.0.0 : Windows Presentation Foundation Font Cache 3.0.0.0
    igfxCUIService2.0.0.0 : Intel(R) HD Graphics Control Panel Service
    IpOverUsbSvc : Windows Phone IP over USB Transport (IpOverUsbSvc)
    NvContainerLocalSystem : NVIDIA LocalSystem Container
    NVDisplay.ContainerLocalSystem : NVIDIA Display Container LS
    NvTelemetryContainer : NVIDIA Telemetry Container
    Origin Web Helper Service : Origin Web Helper Service
    Razer Chroma SDK Service : Razer Chroma SDK Service
    Razer Game Scanner Service : Razer Game Scanner
    Spooler : Print Spooler
    Steam Client Service : Steam Client Service
    vmcompute : Hyper-V Host Compute Service
    vmms : Hyper-V Virtual Machine Management
    Wcmsvc : Windows Connection Manager
    WdNisSvc : Windows Defender Network Inspection Service
    WinDefend : Windows Defender Service
    WSearch : Windows Search
    CDPUserSvc_4a6c0 : CDPUserSvc_4a6c0
    OneSyncSvc_4a6c0 : Sync Host_4a6c0
    PimIndexMaintenanceSvc_4a6c0 : Contact Data_4a6c0
    UnistoreSvc_4a6c0 : User Data Storage_4a6c0
    UserDataSvc_4a6c0 : User Data Access_4a6c0
     
  4. krege

    krege User

    Joined:
    02.02.12
    Messages:
    2,198
    Likes Received:
    75
    2 016 390 status - hypervisor is enabled. It could be disabled via this .bat file - http://cdn.inn.ru/support/files/hypervisor_off.zip
    Download it, unzip, run as Administrator and reboot.

    That means you can't run l2 and your virtual machines simultaneously.
     
    Last edited: Feb 17, 2017
  5. Dr4ken

    Dr4ken User

    Joined:
    16.02.17
    Messages:
    3
    Likes Received:
    0
    Hey, it works now.

    Thanks :)
     
  6. krege

    krege User

    Joined:
    02.02.12
    Messages:
    2,198
    Likes Received:
    75
    Have a nice game.
     
Thread Status:
Not open for further replies.