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Error Status: 2147462

Discussion in 'Technical Issues (Archive)' started by Pinkysek, Mar 19, 2017.

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  1. Pinkysek

    Pinkysek User

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    Hi... I can't start game.... when I click on PLAY I have error like this: LINK
    I tried already reinstall game, reinstall 4game client, restart 4game service, turn off antivirus, another browser etc... but still same error.... Someone knows how this problem solve?
     
  2. Ulthar

    Ulthar User

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  3. Pinkysek

    Pinkysek User

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    Ye... I tried this but still same problem...
     
  4. Ulthar

    Ulthar User

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    What operating system you currently use? Windows 10 Insider Preview builds not supported by Frost Security..
     
  5. Pinkysek

    Pinkysek User

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    Im using Windows 10 Pro
    Mar 19, 2017
    I played I dont know half year back on Skelth it use same Frost Security right? Skelth working normal.
     
  6. Pinkysek

    Pinkysek User

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    So someone know how solve this problem?
     
  7. krege

    krege User

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    Did you run it as Administrator and reboot after?

    Make process diagnostics via check4game (http://www.check4game.com/lineage2.en.html) and post it full without any truncation as text.
     
  8. Pinkysek

    Pinkysek User

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    Process diagnostics Logs:

    check4game ver=2.1.6, uptime=1d 1h 5m, ra
    CPU: AMD FX(tm)-6100 Six-Core Processor
    VIDEO: AMD Radeon HD 5700 Series / 15.201.1151.1008 / 20151104
    DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1080
    DeviceName: DISPLAY2, BPP: 32, P:False, 1680x1050
    OS(64) Microsoft Windows NT 6.3.14393.953
    OS Name: Windows 10 Pro
    .NET 2.0.50727.8745 / MEMORY: 8191 MBytes
    report Date: 20.03.2017 19-30-44 +01:00 GMT
    game: lineage2 (EU), env: eu-l2_live, cfg: default
    path: E:\Hry\LineageII EU



    WinSock2 NameSpace_Catalog
    %SystemRoot%\system32\napinsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\NLAapi.dll
    %SystemRoot%\System32\mswsock.dll
    %SystemRoot%\System32\winrnr.dll

    WinSock2 Protocol_Catalog
    %SystemRoot%\system32\mswsock.dll

    Process list
    lsass.exe : Local Security Authority Process (10.0.14393.187)
    svchost.exe : Host Process for Windows Services (10.0.14393.0)
    WUDFHost.exe : Windows Driver Foundation - User-mode Driver Framework Host Process (10.0.14393.0)
    atiesrxx.exe : AMD External Events Service Module (6.14.11.1199)
    spoolsv.exe : Spooler SubSystem App (10.0.14393.0)
    AGSService.exe : Adobe Genuine Software Integrity Service (3.7.0.466 BuildVersion: 3.7; BuildDate: Mon Feb 27 2017 09:20:06)
    TeamViewer_Service.exe : TeamViewer 12 (12.0.72365)
    OfficeClickToRun.exe : Microsoft Office Click-to-Run (SxS) (16.0.7766.1349)
    armsvc.exe : Adobe Acrobat Update Service (1.824.21.1354)
    Fuel.Service.exe : Služba Fusion Utility (1.0.0.0)
    dasHost.exe : Device Association Framework Provider Host (10.0.14393.82)
    sqlwriter.exe : SQL Server VSS Writer - 64 Bit (13.0.1601.5)
    vmms.exe : Virtual Machine Management Service (10.0.14393.206)
    vmcompute.exe : Hyper-V Host Compute Service (10.0.14393.0)
    SearchIndexer.exe : Microsoft Windows Search Indexer (7.0.14393.0)
    GoogleCrashHandler.exe : Google Crash Handler (1.3.32.7)
    GoogleCrashHandler64.exe : Google Crash Handler (1.3.32.7)
    MpCmdRun.exe : Microsoft Malware Protection Command Line Utility (4.10.14393.953)
    winlogon.exe : Windows Logon Application (10.0.14393.0)
    dwm.exe : Správce oken plochy (10.0.14393.0)
    atieclxx.exe : AMD External Events Client Module (6.14.11.1199)
    MouseWithoutBorders.exe : Mouse without Borders (2.1.2.1212)
    sihost.exe : Shell Infrastructure Host (10.0.14393.0)
    RuntimeBroker.exe : Runtime Broker (10.0.14393.0)
    taskhostw.exe : Host Process for Windows Tasks (10.0.14393.0)
    explorer.exe : Průzkumník Windows (10.0.14393.0)
    ShellExperienceHost.exe : Windows Shell Experience Host (10.0.14393.447)
    SearchUI.exe : Search and Cortana application (10.0.14393.953)
    MouseWithoutBordersHelper.exe : Mouse Without Borders Helper (2.1.2.1212)
    SettingSyncHost.exe : Host Process for Setting Synchronization (10.0.14393.953)
    smartscreen.exe : SmartScreen (10.0.14393.0)
    RtkNGUI64.exe : Správce zvuku Realtek HD (1.0.483.0)
    MSASCuiL.exe : Windows Defender notification icon (4.10.14393.187)
    SteelSeriesEngine.exe : SteelSeries Engine (2.8.0171)
    netsession_win.exe : Akamai NetSession Client (1.9.5.2)
    DropboxUpdate.exe : Dropbox Update (1.3.27.73)
    OneDrive.exe : Microsoft OneDrive (17.3.6798.0207)
    SpotifyWebHelper.exe : SpotifyWebHelper (1.0.49.125)
    Dropbox.exe : Dropbox (21.4.25)
    MOM.exe : Catalyst Control Center: Monitoring program (4.5.0.0)
    acrotray.exe : AcroTray (15.23.20053.211670)
    jusched.exe : Java Update Scheduler (2.8.121.13)
    CCC.exe : Catalyst Control Center: Host application (4.5.0.0)
    chrome.exe : Google Chrome (57.0.2987.110)
    (14172) WmiPrvSE.exe : WMI Provider Host (10.0.14393.0)
    C:\WINDOWS\sysWOW64\wbem\wmiprvse.exe -Embedding
    dllhost.exe : COM Surrogate (10.0.14393.0)
    ApplicationFrameHost.exe : Application Frame Host (10.0.14393.0)
    MicrosoftEdge.exe : Microsoft Edge (11.00.14393.953)
    browser_broker.exe : Browser_Broker (11.00.14393.0)
    MicrosoftEdgeCP.exe : Microsoft Edge Content Process (11.00.14393.953)
    audiodg.exe : Windows Audio Device Graph Isolation (10.0.14393.0)
    WmiPrvSE.exe : WMI Provider Host (10.0.14393.0)
    SearchProtocolHost.exe : Microsoft Windows Search Protocol Host (7.0.14393.953)
    SearchFilterHost.exe : Microsoft Windows Search Filter Host (7.0.14393.953)
    mmc.exe : Microsoft Management Console (10.0.14393.0)
    InstallAgent.exe : InstallAgent (10.0.14393.0)
    backgroundTaskHost.exe : Background Task Host (10.0.14393.0)
    CCleaner64.exe : CCleaner (5.26.00.5937)
    fontdrvhost.exe : Usermode Font Driver Host (10.0.14393.953)
    4game-service.exe : 4game client service (3.6.1.217)
    CompatTelRunner.exe : Microsoft Compatibility Telemetry (10.0.14979.1011)
    conhost.exe : Console Window Host (10.0.14393.0)
    check4game.exe : check4game (2.1.6.0)

    Services list
    AdobeARMservice : Adobe Acrobat Update Service
    AGSService : Adobe Genuine Software Integrity Service
    AMD External Events Utility : AMD External Events Utility
    AMD FUEL Service : AMD FUEL Service
    Audiosrv : Zvuk systému Windows
    ClickToRunSvc : Služba Microsoft Office Klikni a spusť
    DiagTrack : Propojená uživatelská prostředí a telemetrie
    Spooler : Služba zařazování tisku
    SQLWriter : SQL Server VSS Writer
    TeamViewer : TeamViewer 12
    vmcompute : Výpočetní služba hostitele Hyper-V
    vmms : Správa virtuálních počítačů technologie Hyper-V
    Wcmsvc : Správce připojení systému Windows
    WdNisSvc : Služba kontroly sítě programu Windows Defender
    WinDefend : Služba Windows Defender
    WSearch : Windows Search
    4game-service : 4game-service
    CDPUserSvc_1380171 : CDPUserSvc_1380171
    OneSyncSvc_1380171 : Hostitel synchronizace_1380171
    PimIndexMaintenanceSvc_1380171 : Data kontaktů_1380171
    UnistoreSvc_1380171 : Úložiště uživatelských dat_1380171
    UserDataSvc_1380171 : Přístup k uživatelským datům_1380171

    Process diagnostic Errors:
    check4game ver=2.1.6, uptime=1d 1h 5m, ra
    CPU: AMD FX(tm)-6100 Six-Core Processor
    VIDEO: AMD Radeon HD 5700 Series / 15.201.1151.1008 / 20151104
    DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1080
    DeviceName: DISPLAY2, BPP: 32, P:False, 1680x1050
    OS(64) Microsoft Windows NT 6.3.14393.953
    OS Name: Windows 10 Pro
    .NET 2.0.50727.8745 / MEMORY: 8191 MBytes
    report Date: 20.03.2017 19-30-44 +01:00 GMT
    game: lineage2 (EU), env: eu-l2_live, cfg: default
    path: E:\Hry\LineageII EU
    Mar 20, 2017
    I don't know guys... I'm really frustrated about this ****ty client :/
     
  9. casillias

    casillias Technical specialist Innova Group

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    Your PC is already working for 1 day, did you reboot it after applying that file?
     
  10. Pinkysek

    Pinkysek User

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    lol.. Its weird :D My PC not working 1 day but I can try it again...
    Mar 20, 2017
    I tried it again but still same.... and btw Process diagnostic is still check4game ver=2.1.6, uptime=1d 3h 4m, ra
     
  11. casillias

    casillias Technical specialist Innova Group

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    You need to disable fast boot, or smth like that, at Power management
     
  12. Pinkysek

    Pinkysek User

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    ok this helped me... thanks

    if someone have same problem this helps:

    Disable hypervisor with following bat-file - http://cdn.inn.ru/support/files/hypervisor_off.zip

    and

    .bat file with:
    @echo off

    :: To turn off Fast Startup
    REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Power" /V HiberbootEnabled /T REG_dWORD /D 0 /F

    and restart system
     
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