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Error During Lanucher Start

Discussion in 'Archive' started by Suflet, Mar 24, 2017.

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  1. Suflet

    Suflet User

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    Hi
    When i press a "play" button on site i have error [​IMG]
    I think it's a problem with Frost. In its folder I only have "frostUpdater.exe" and when I try to enable it i have this [​IMG]

    I off my firewall and antyvirus (NOD 32). I try reinstall game 3 times, delete system folder, frost folder and repair the game but no help. I have Win 10. Please help.
     
  2. casillias

    casillias Technical specialist Innova Group

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  3. Suflet

    Suflet User

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    nvspcap.dll size = 1452480 bytes
    Download the LSP list
    http://www.check4game.com/proc/lsp.txt => OK

    WinSock2 NameSpace_Catalog
    %SystemRoot%\system32\napinsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\NLAapi.dll
    %SystemRoot%\System32\mswsock.dll
    %SystemRoot%\System32\winrnr.dll

    WinSock2 Protocol_Catalog
    %SystemRoot%\system32\mswsock.dll

    Download the list of incompatible processes
    http://www.check4game.com/proc/proc.txt => OK

    Process list
    winlogon.exe : Windows Log-on Application (10.0.14393.0)
    lsass.exe : Local Security Authority Process (10.0.14393.187)
    svchost.exe : Host Process for Windows Services (10.0.14393.0)
    dwm.exe : Desktop Window Manager (10.0.14393.0)
    WUDFHost.exe : Windows Driver Foundation - User-mode Driver Framework Host Process (10.0.14393.0)
    spoolsv.exe : Spooler SubSystem App (10.0.14393.0)
    4game-service.exe : 4game client service (3.6.2.249)
    armsvc.exe : Adobe Acrobat Update Service (1.824.21.1354)
    ekrn.exe : ESET Service (7.0.302.0 )
    nvcontainer.exe : C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe
    NVDisplay.Container.exe : C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
    nvwirelesscontroller.exe : NVIDIA Wireless Controller Service (3.1.2.31)
    MSCamS64.exe : MsCamSvc.exe (3.22.270.0)
    SbaService.exe : SbaService (4.0.44)
    (2360) PnkBstrA.exe : C:\WINDOWS\SysWOW64\PnkBstrA.exe
    Updater.exe : Skype Updater Service (7.0)
    HiPatchService.exe : HiPatchService (5.1.0.2)
    nvxdsync.exe : NVIDIA User Experience Driver Component (8.17.13.7892)
    OriginWebHelperService.exe : OriginWebHelperService (10,3,3,1921)
    nvtray.exe : NVIDIA Settings (7.17.13.7892)
    sihost.exe : Shell Infrastructure Host (10.0.14393.0)
    explorer.exe : Windows Explorer (10.0.14393.0)
    nvcontainer.exe : C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe
    WmiPrvSE.exe : WMI Provider Host (10.0.14393.0)
    RuntimeBroker.exe : Runtime Broker (10.0.14393.0)
    SettingSyncHost.exe : Host Process for Setting Synchronization (10.0.14393.953)
    BoostSpeed.exe : BoostSpeed (9.x)
    taskhostw.exe : Host Process for Windows Tasks (10.0.14393.0)
    hackmon.exe : Detects Rootkits in background (8.40)
    NVIDIA Web Helper.exe : NVIDIA Web Helper Service (6.7.0)
    conhost.exe : Console Window Host (10.0.14393.0)
    GoogleCrashHandler.exe : Google Crash Handler (1.3.32.7)
    GoogleCrashHandler64.exe : Google Crash Handler (1.3.32.7)
    ShellExperienceHost.exe : Windows Shell Experience Host (10.0.14393.447)
    SearchIndexer.exe : Microsoft Windows Search Indexer (7.0.14393.0)
    SearchUI.exe : Search and Cortana application (10.0.14393.953)
    fontdrvhost.exe : Usermode Font Driver Host (10.0.14393.953)
    backgroundTaskHost.exe : Background Task Host (10.0.14393.0)
    dllhost.exe : COM Surrogate (10.0.14393.0)
    SearchProtocolHost.exe : Microsoft Windows Search Protocol Host (7.0.14393.953)
    SearchFilterHost.exe : Microsoft Windows Search Filter Host (7.0.14393.953)
    chrome.exe : Google Chrome (56.0.2924.87)
    RtkNGUI64.exe : Realtek HD Audio Manager (1.0.520.0)
    egui.exe : ESET Main GUI (7.0.302.0 )
    audiodg.exe : Windows Audio Device Graph Isolation (10.0.14393.0)
    Steam.exe : Steam Client Bootstrapper (01.00.00.01)
    nvspcaps64.exe : NVIDIA Capture Server (3.1.2.31)
    NVIDIA Share.exe : NVIDIA Share (51.2704.1434.1)
    steamwebhelper.exe : Steam Client WebHelper (01.00.00.01)
    SteamService.exe : Steam Client Service (01.00.00.01)
    check4game.exe : check4game (2.1.6.0)

    Services list
    4game-service : 4game-service
    AdobeARMservice : Adobe Acrobat Update Service
    Audiosrv : Windows Audio
    DiagTrack : Connected User Experiences and Telemetry
    ekrn : ESET Service
    MSCamSvc : MSCamSvc
    NvContainerLocalSystem : NVIDIA LocalSystem Container
    NVDisplay.ContainerLocalSystem : NVIDIA Display Container LS
    NVIDIA Wireless Controller Service : NVIDIA Wireless Controller Service
    Origin Web Helper Service : Origin Web Helper Service
    PnkBstrA : PnkBstrA
    SbaService : Usługa Intel(R) Small Business Advantage
    SkypeUpdate : Skype Updater
    Spooler : Print Spooler
    Steam Client Service : Steam Client Service
    stisvc : Windows Image Acquisition (WIA)
    Wcmsvc : Windows Connection Manager
    WlanSvc : WLAN AutoConfig
    WSearch : Windows Search
    CDPUserSvc_32111 : CDPUserSvc_32111
     
  4. casillias

    casillias Technical specialist Innova Group

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    I asked full, with the top also
     
  5. Suflet

    Suflet User

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    Okey sorry

    check4game ver=2.1.6, uptime=11m, ra
    CPU: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz
    VIDEO: NVIDIA GeForce GTX 1060 3GB / 21.21.13.7892 / 20170316
    DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1080
    OS(64) Microsoft Windows NT 6.3.14393.953
    OS Name: Windows 10 Home
    .NET 2.0.50727.8745 / MEMORY: 8155 MBytes
    report Date: 24.03.2017 17-51-55 +01:00 GMT
    game: lineage2 (EU), env: eu-l2_live, cfg: default
    path: D:\Janek\LineageII EU

    nvspcap.dll size = 1452480 bytes
    Download the LSP list
    http://www.check4game.com/proc/lsp.txt => OK

    WinSock2 NameSpace_Catalog
    %SystemRoot%\system32\napinsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\pnrpnsp.dll
    %SystemRoot%\system32\NLAapi.dll
    %SystemRoot%\System32\mswsock.dll
    %SystemRoot%\System32\winrnr.dll

    WinSock2 Protocol_Catalog
    %SystemRoot%\system32\mswsock.dll

    Download the list of incompatible processes
    http://www.check4game.com/proc/proc.txt => OK

    Process list
    winlogon.exe : Windows Log-on Application (10.0.14393.0)
    lsass.exe : Local Security Authority Process (10.0.14393.187)
    svchost.exe : Host Process for Windows Services (10.0.14393.0)
    dwm.exe : Desktop Window Manager (10.0.14393.0)
    WUDFHost.exe : Windows Driver Foundation - User-mode Driver Framework Host Process (10.0.14393.0)
    spoolsv.exe : Spooler SubSystem App (10.0.14393.0)
    4game-service.exe : 4game client service (3.6.2.249)
    armsvc.exe : Adobe Acrobat Update Service (1.824.21.1354)
    ekrn.exe : ESET Service (7.0.302.0 )
    nvcontainer.exe : C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe
    NVDisplay.Container.exe : C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
    nvwirelesscontroller.exe : NVIDIA Wireless Controller Service (3.1.2.31)
    MSCamS64.exe : MsCamSvc.exe (3.22.270.0)
    SbaService.exe : SbaService (4.0.44)
    (2360) PnkBstrA.exe : C:\WINDOWS\SysWOW64\PnkBstrA.exe
    Updater.exe : Skype Updater Service (7.0)
    HiPatchService.exe : HiPatchService (5.1.0.2)
    nvxdsync.exe : NVIDIA User Experience Driver Component (8.17.13.7892)
    OriginWebHelperService.exe : OriginWebHelperService (10,3,3,1921)
    nvtray.exe : NVIDIA Settings (7.17.13.7892)
    sihost.exe : Shell Infrastructure Host (10.0.14393.0)
    explorer.exe : Windows Explorer (10.0.14393.0)
    nvcontainer.exe : C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe
    WmiPrvSE.exe : WMI Provider Host (10.0.14393.0)
    RuntimeBroker.exe : Runtime Broker (10.0.14393.0)
    SettingSyncHost.exe : Host Process for Setting Synchronization (10.0.14393.953)
    BoostSpeed.exe : BoostSpeed (9.x)
    taskhostw.exe : Host Process for Windows Tasks (10.0.14393.0)
    hackmon.exe : Detects Rootkits in background (8.40)
    NVIDIA Web Helper.exe : NVIDIA Web Helper Service (6.7.0)
    conhost.exe : Console Window Host (10.0.14393.0)
    GoogleCrashHandler.exe : Google Crash Handler (1.3.32.7)
    GoogleCrashHandler64.exe : Google Crash Handler (1.3.32.7)
    ShellExperienceHost.exe : Windows Shell Experience Host (10.0.14393.447)
    SearchIndexer.exe : Microsoft Windows Search Indexer (7.0.14393.0)
    SearchUI.exe : Search and Cortana application (10.0.14393.953)
    fontdrvhost.exe : Usermode Font Driver Host (10.0.14393.953)
    backgroundTaskHost.exe : Background Task Host (10.0.14393.0)
    dllhost.exe : COM Surrogate (10.0.14393.0)
    SearchProtocolHost.exe : Microsoft Windows Search Protocol Host (7.0.14393.953)
    SearchFilterHost.exe : Microsoft Windows Search Filter Host (7.0.14393.953)
    chrome.exe : Google Chrome (56.0.2924.87)
    RtkNGUI64.exe : Realtek HD Audio Manager (1.0.520.0)
    egui.exe : ESET Main GUI (7.0.302.0 )
    audiodg.exe : Windows Audio Device Graph Isolation (10.0.14393.0)
    Steam.exe : Steam Client Bootstrapper (01.00.00.01)
    nvspcaps64.exe : NVIDIA Capture Server (3.1.2.31)
    NVIDIA Share.exe : NVIDIA Share (51.2704.1434.1)
    steamwebhelper.exe : Steam Client WebHelper (01.00.00.01)
    SteamService.exe : Steam Client Service (01.00.00.01)
    check4game.exe : check4game (2.1.6.0)

    Services list
    4game-service : 4game-service
    AdobeARMservice : Adobe Acrobat Update Service
    Audiosrv : Windows Audio
    DiagTrack : Connected User Experiences and Telemetry
    ekrn : ESET Service
    MSCamSvc : MSCamSvc
    NvContainerLocalSystem : NVIDIA LocalSystem Container
    NVDisplay.ContainerLocalSystem : NVIDIA Display Container LS
    NVIDIA Wireless Controller Service : NVIDIA Wireless Controller Service
    Origin Web Helper Service : Origin Web Helper Service
    PnkBstrA : PnkBstrA
    SbaService : Usługa Intel(R) Small Business Advantage
    SkypeUpdate : Skype Updater
    Spooler : Print Spooler
    Steam Client Service : Steam Client Service
    stisvc : Windows Image Acquisition (WIA)
    Wcmsvc : Windows Connection Manager
    WlanSvc : WLAN AutoConfig
    WSearch : Windows Search
    CDPUserSvc_32111 : CDPUserSvc_32111
     
  6. casillias

    casillias Technical specialist Innova Group

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    Net diagnostics also
     
  7. Suflet

    Suflet User

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    check4game ver=2.1.6, uptime=23m, ra
    CPU: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz
    VIDEO: NVIDIA GeForce GTX 1060 3GB / 21.21.13.7892 / 20170316
    DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1080
    OS(64) Microsoft Windows NT 6.3.14393.953
    OS Name: Windows 10 Home
    .NET 2.0.50727.8745 / MEMORY: 8155 MBytes
    report Date: 24.03.2017 18-04-23 +01:00 GMT
    game: lineage2 (EU), env: eu-l2_live, cfg: default
    path: D:\Janek\LineageII EU

    Checking geo.l2.eu:2106 (Login server) (194 байт) => OK
    Checking path vi trace.inn.eu
    Дата и время: 24/03/2017 20:04
    Местоположение: Poland, Malopolskie, Krak�w
    traceroute 193.25.0.11
    Start: Fri Mar 24 20:04:21 2017
    HOST: trace1-lc Loss% Snt Last Avg Best Wrst StDev
    1.|-- 109.105.154.37 0.0% 10 0.4 0.8 0.3 5.4 1.6
    2.|-- te0-6-0-31.rcr21.lux01.atlas.cogentco.com 0.0% 10 0.9 0.8 0.7 0.9 0.0
    3.|-- be2377.ccr42.fra03.atlas.cogentco.com 0.0% 10 4.7 5.2 4.7 8.9 1.1
    4.|-- be3128.agr21.fra03.atlas.cogentco.com 0.0% 10 4.5 4.7 4.5 5.0 0.0
    5.|-- tiscali.fra03.atlas.cogentco.com 0.0% 10 10.6 7.4 4.3 15.7 4.5
    6.|-- xe-2-1-0.cr1-waw1.ip4.gtt.net 0.0% 10 26.6 26.9 26.5 30.0 1.0
    7.|-- 77.67.90.75 0.0% 10 32.3 32.4 32.3 32.6 0.0
    8.|-- mms3.gemini.net.pl 0.0% 10 32.5 32.7 32.5 33.2 0.0

    Checking trace to geo.l2.eu (tracert.exe)
    1 1 ms 1 ms 1 ms 192.168.0.1
    2 2 ms 3 ms 3 ms mms3.gemini.net.pl [193.25.0.11]
    3 2 ms 2 ms 2 ms bgp.gemini.net.pl [193.25.0.1]
    4 8 ms 9 ms 8 ms xe-1-0-2.cr1-waw1.ip4.gtt.net [77.67.90.73]
    5 41 ms 77 ms 86 ms xe-9-1-2.cr3-fra2.ip4.gtt.net [89.149.135.114]
    6 45 ms 44 ms 39 ms be3027.agr21.fra03.atlas.cogentco.com [130.117.14.85]
    7 44 ms 39 ms 53 ms be3128.ccr42.fra03.atlas.cogentco.com [130.117.51.113]
    8 38 ms 44 ms 54 ms be2377.rcr21.lux01.atlas.cogentco.com [154.54.38.146]
    9 34 ms 34 ms 34 ms 149.6.66.83
    10 37 ms 34 ms 35 ms 109.105.156.10
    Computing statistics for 176 seconds...

    Checking trace to 109.105.156.11 (pathping.exe)
    0 DESKTOP-166IKCS.fritz.box [192.168.0.26]
    1 192.168.0.1
    2 mms3.gemini.net.pl [193.25.0.11]
    3 bgp.gemini.net.pl [193.25.0.1]
    4 xe-1-0-2.cr1-waw1.ip4.gtt.net [77.67.90.73]
    5 xe-4-1-0.cr3-fra2.ip4.gtt.net [89.149.183.78]
    6 be3027.agr21.fra03.atlas.cogentco.com [130.117.14.85]
    7 be3128.ccr42.fra03.atlas.cogentco.com [130.117.51.113]
    8 be2377.rcr21.lux01.atlas.cogentco.com [154.54.38.146]
    9 149.6.66.83
    10 109.105.156.11
    0 DESKTOP-166IKCS.fritz.box [192.168.0.26]
    1 3ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
    2 13ms 0/ 100 = 0% 0/ 100 = 0% mms3.gemini.net.pl [193.25.0.11]
    3 6ms 0/ 100 = 0% 0/ 100 = 0% bgp.gemini.net.pl [193.25.0.1]
    4 16ms 0/ 100 = 0% 0/ 100 = 0% xe-1-0-2.cr1-waw1.ip4.gtt.net [77.67.90.73]
    5 35ms 0/ 100 = 0% 0/ 100 = 0% xe-4-1-0.cr3-fra2.ip4.gtt.net [89.149.183.78]
    6 42ms 0/ 100 = 0% 0/ 100 = 0% be3027.agr21.fra03.atlas.cogentco.com [130.117.14.85]
    7 34ms 0/ 100 = 0% 0/ 100 = 0% be3128.ccr42.fra03.atlas.cogentco.com [130.117.51.113]
    8 40ms 0/ 100 = 0% 0/ 100 = 0% be2377.rcr21.lux01.atlas.cogentco.com [154.54.38.146]
    9 35ms 0/ 100 = 0% 0/ 100 = 0% 149.6.66.83
    10 38ms 0/ 100 = 0% 0/ 100 = 0% 109.105.156.11

    Checking trace to 109.105.156.11 (tracert.exe)
    1 1 ms 1 ms 1 ms 192.168.0.1
    2 8 ms 3 ms 5 ms mms3.gemini.net.pl [193.25.0.11]
    3 4 ms 4 ms 5 ms bgp.gemini.net.pl [193.25.0.1]
    4 9 ms 9 ms 9 ms xe-1-0-2.cr1-waw1.ip4.gtt.net [77.67.90.73]
    5 40 ms 36 ms 34 ms xe-9-0-4.cr3-fra2.ip4.gtt.net [89.149.135.110]
    6 30 ms 31 ms 31 ms be3027.agr21.fra03.atlas.cogentco.com [130.117.14.85]
    7 31 ms 43 ms 36 ms be3128.ccr42.fra03.atlas.cogentco.com [130.117.51.113]
    8 36 ms 36 ms 35 ms be2377.rcr21.lux01.atlas.cogentco.com [154.54.38.146]
    9 34 ms 34 ms 34 ms 149.6.66.83
    10 35 ms 34 ms 34 ms 109.105.156.11

    Checking trace to frostsecurity.net (tracert.exe)
    1 1 ms 1 ms 1 ms 192.168.0.1
    2 2 ms 2 ms 2 ms mms3.gemini.net.pl [193.25.0.11]
    3 2 ms 2 ms 2 ms bgp.gemini.net.pl [193.25.0.1]
    4 31 ms 30 ms 29 ms ttk.plix.pl [195.182.218.41]
    5 67 ms 67 ms 67 ms msk01.msk112.transtelecom.net [217.150.46.202]
    6 66 ms 66 ms 66 ms Innova-gw.transtelecom.net [217.150.46.201]
    7 66 ms 66 ms 66 ms 109.105.138.1

    Checking trace to cdn.inn.eu (tracert.exe)
    1 1 ms 1 ms 5 ms 192.168.0.1
    2 2 ms 2 ms 2 ms mms3.gemini.net.pl [193.25.0.11]
    3 3 ms 2 ms 5 ms bgp.gemini.net.pl [193.25.0.1]
    4 29 ms 29 ms 32 ms ttk.plix.pl [195.182.218.41]
    5 68 ms 68 ms 67 ms msk01.msk112.transtelecom.net [217.150.46.202]
    6 67 ms 66 ms 66 ms Innova-gw.transtelecom.net [217.150.46.201]
    7 67 ms 66 ms 66 ms 109.105.138.1

    Checking 109.105.156.11:7777 (Core) => ERR
    Unable to connect because target computer actively refuses to connect. 109.105.156.11:7777
    Checking 109.105.156.11:17453 (Core) => ERR
    Unable to connect because target computer actively refuses to connect. 109.105.156.11:17453
    Checking 185.47.156.232:7777 (Ramona) => OK
    Checking 185.47.156.232:17453 (Ramona) (63 байт) => OK
    Checking 109.105.156.21:7777 (PTS) => OK
    Checking 109.105.156.21:17453 (PTS) (171 байт) => OK
     
  8. casillias

    casillias Technical specialist Innova Group

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    What Frost button shows in the app?
     
  9. Suflet

    Suflet User

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    [​IMG]
    That polish sentence mean "The server has violated the protocol."

    and this
    check4game ver=2.1.6, uptime=48m, ru
    CPU: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz
    VIDEO: NVIDIA GeForce GTX 1060 3GB / 21.21.13.7892 / 20170316
    DeviceName: DISPLAY1, BPP: 32, P:True, 1920x1080
    OS(64) Microsoft Windows NT 6.3.14393.953
    OS Name: Windows 10 Home
    .NET 2.0.50727.8745 / MEMORY: 8155 MBytes
    report Date: 24.03.2017 18-29-02 +01:00 GMT
    game: lineage2 (EU), env: eu-l2_live, cfg: default
    path: D:\Janek\LineageII EU

    frostsecurity.net => 109.105.138.1

    Check frost modules....

    Download the Frost versions file =>
    http://frostsecurity.net/frost/frostupdater/version.txt
    Download Frost check sum file =>
    http://frostsecurity.net/frost/frostupdater/3.0.0.27/files.cinn.zinn
    Download the Frost versions file =>
    http://109.105.157.2/version/eu-l2_live/32/frostinfo.txt
     
  10. casillias

    casillias Technical specialist Innova Group

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  11. Suflet

    Suflet User

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  12. casillias

    casillias Technical specialist Innova Group

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    Something is blocking Frost download, it can be a lot of things.. Try to add Frost folder into NOD exclusions.
    Also it can be your internet problem, router maybe or ISP...
    And what is this you know?
     
  13. Suflet

    Suflet User

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    This is program "unhackme" who detects rootkits etc.. I add it 2days ago and today again but not help :/ I restart my router too and this same :(
     
  14. Suflet

    Suflet User

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    So any ideas? :/
     
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