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Warning! Mass account hack attempt

Discussion in '2011 ~ 2017' started by CM Fragola, Apr 25, 2017.

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  1. Fragola

    Fragola User

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    Dear users,

    we had to reset the passwords of several thousand accounts today due to a recent attempt of brute-force attack in CIS region. Some accounts in EU might have been affected as well, so you will get "incorrect password" error.

    If you haven't received a notification on your email about it, please click "Forgot password" in the login window and restore the password to your email.

    [​IMG]

    If you lost access to an account and cannot restore it yourself, please, create a new account and send a message to support service about restoring access to your old account: https://eu.4gamesupport.com/new-ticket

    [​IMG]

    Due to a high number of tickets, it might take longer than usual. Sorry for the inconvenience and appreciate your patience.

    If you still have or if you managed to restore an access to your account we strongly recommend you to change login, password, and email and switch "Trusted PC" on in your profiles: https://eu.4game.com/settings/security/

    Stay safe.
     
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