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Discussion in 'Technical Issues (Archive)' started by Cockroach, Jun 15, 2018.

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  1. Cockroach

    Cockroach User

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    Is it really a normal thing for this server and company for support team not to answer tickets for multiple days?
    Considering how much money is being thrown in durings these promos, you could and should atleast be able to afford high availablity support team...

    Such shame
     
    Cockroach, Jun 15, 2018
    #1
  2. NeoTiger

    NeoTiger Global moderator

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    It takes within 10 working days for a reply.
     
    NeoTiger, Jun 15, 2018
    #2
  3. Hybaa

    Hybaa User

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    10 days for reply but how long for resolve?
     
    Hybaa, Jun 16, 2018
    #3
  4. Zeeeeeena

    Zeeeeeena User

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    ∞
     
    Zeeeeeena, Jun 16, 2018
    #4
    Oscar likes this.
  5. Hybaa

    Hybaa User

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    @NeoTiger Answer plaese, how long for resolve? Becouse i made ticket and w8ing from 10.06.2018
     
    Hybaa, Jun 22, 2018
    #5
  6. NeoTiger

    NeoTiger Global moderator

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    Send me your ticket reference.
     
    NeoTiger, Jun 22, 2018
    #6
  7. Hybaa

    Hybaa User

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    i did, check
     
    Hybaa, Jun 22, 2018
    #7
  8. Fragola

    Fragola User

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    We keep working in PMs on this request, so I'm closing this thread.
    To the rest curious souls - the tickets are usually answered within 10 days, but the whole process may take more time, it depends on the complexity of your case.
     
    Fragola, Jun 25, 2018
    #8
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