1. Discord Support team Facebook l2central.info

How can I check my ticket status?

Discussion in 'Archive 2.0' started by Lilytz, May 10, 2019.

  1. Lilytz

    Lilytz User

    Joined:
    10.05.19
    Messages:
    2
    Likes Received:
    0
    Hello,
    I'm new here. I opened a ticket, I wonder how I can check the status, as it has been 2 days, I have not received any response.
    Also, there may be someone can help me. I just bought a premium account, but I got disconnected from the server every 2 mins, I can't play at all.
    I'm in Australia, I have been playing it on NCSOFT US for a while, never got such issue. What happened?
     
    Lilytz, May 10, 2019
    #1
  2. NeoTiger

    NeoTiger Global moderator

    Joined:
    08.12.11
    Messages:
    4,033
    Likes Received:
    231
    It takes within 10 working days to get an answer. You usally get an email notification when there is a reply.

    Looking at your location, you could have a bad network routing to the server (in Luxembourg).
     
    NeoTiger, May 10, 2019
    #2
  3. krege

    krege User

    Joined:
    02.02.12
    Messages:
    2,198
    Likes Received:
    75
    Do you have a message from frost in the notification area? It could be seen in windowed mode.
     
    krege, May 10, 2019
    #3
  4. Lilytz

    Lilytz User

    Joined:
    10.05.19
    Messages:
    2
    Likes Received:
    0
    I saw it, said waiting for the allocation to the agent after I submitted the ticket. I closed the window.
    Now I don't know where it is?
     
    Lilytz, May 10, 2019
    #4