Hello, I'm new here. I opened a ticket, I wonder how I can check the status, as it has been 2 days, I have not received any response. Also, there may be someone can help me. I just bought a premium account, but I got disconnected from the server every 2 mins, I can't play at all. I'm in Australia, I have been playing it on NCSOFT US for a while, never got such issue. What happened?
It takes within 10 working days to get an answer. You usally get an email notification when there is a reply. Looking at your location, you could have a bad network routing to the server (in Luxembourg).
I saw it, said waiting for the allocation to the agent after I submitted the ticket. I closed the window. Now I don't know where it is?
