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Unable to submit support ticket

Discussion in 'Players asking players' started by _6aHaH, Mar 23, 2021.

  1. _6aHaH

    _6aHaH User

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    When i'm trying to submit a support ticket with wireshark reports (regarding oly lags) i get temporary ban (~1 hour) of 4game services. Luckily not being disconnected from the game.
    I suppose my submission is somehow considered as hacking attack.

    Is there any other way to reach support team?
     
  2. NeoTiger

    NeoTiger Global moderator

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    Either compress the file or upload it somewhere else. I guess there is a limit for file upload (I go report this issue).

    Support team can only be reached that's way.
     
  3. _6aHaH

    _6aHaH User

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    Thank you for help. File size was causing this. Problem solved.
     
  4. NeoTiger

    NeoTiger Global moderator

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    File is limited to 2mb. Good you've managed to solve your problem.