Download error 20, sysError 0

Discussion in 'Technical Questions' started by henrylee, May 18, 2022.

  1. henrylee

    henrylee User

    Joined:
    12.05.22
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    Hi
    after todays meintenance i got Download error 20, sysError 0 on Frost updater, when trying to play the game.
    Tried to add exception to Firewall, tried to delete Frost folder - nothing worked.
    Any clues?
     
  2. rostam

    rostam User

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    I actualy couldnt log in as well after update, looks like the new frostupdater has a conflict with some antivirus, here the 4game-support-guide, it worked for me:

    Greetings!

    Thank you for reaching out.
    We recommend performing the following steps in order to access the game:
    • Temporarily turn off active protection of your antivirus
    • Repair game via 4game launcher
    • Run the game and enter the game world with one of your characters
    • Add Frost folder (it is inside the installed game directory) to exceptions in your antivirus
    • Turn antivirus protection back on