Dear players! We observe multiple complaints about critical and runtime errors, causing the game client to close. We have already contacted the NCSOFT developers and awaiting a solution to the problem. As soon as we get an update on the issue, we will definitely let you know. We hope for your understanding and ask you to have a little patience. We apologize for the inconvenience.
Dear players! We appreciate your patience. We have carefully studied and passed to the developers all the data that you have sent to us since the error occurred. The devs have discovered the cause of the issue and prepared a solution. We are expecting a fix in the near future. We will inform you about the time of unscheduled server maintenance later.
Dear players! Today we received a patch that was supposed to fix the problem of critical client errors, unfortunately, it turned out to be non-working. Checking in the test environment showed that critical errors and the problem of memory leaks persists. We have passed all the necessary information collected after the fix to the development team and hope for a quick solution. At the moment, the problem persists. We ask you to refrain from going to raid zones and from participating in important game events in order to avoid additional loss of experience points and consumables such as runes, EXP boosters and other stuff. We understand your chagrin. For our part, we are doing everything possible to solve the problem as soon as possible. We apologize for the inconvenience.
Dear players! We are pleased to announce that the problem of critical errors and memory leaks in the game client has been resolved. We recommend that you completely close all previously launched game clients and start them again. After that, the game client should work stably. In case you encounter any technical issue, please contact the Support service or report it on our Discord server or Facebook group. The decision on compensation will be made later — we will make an additional announcement. Separately, we would like to thank all the players on Discord who helped us with additional checks today. Without you, solving the problem would have taken much longer. We really appreciate your help! Once again, we apologize for the inconvenience, and we will do everything possible to prevent similar incidents in the future.
